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Imperfect Samples No Contact
Old 10th July 2017
  #241
Lives for gear
 
Chucho's Avatar
 

jeez that fastspring website is a jargon filled nightmare.
I understood all of the words but none of the sentences.

I wrote to IS recently. Should I go straight to fastspring ?
Old 7th May 2019
  #242
Gear Maniac
 
matt9b's Avatar
 

Quote:
Originally Posted by Chris_S View Post
So just got round to emailing [email protected] Absolutely amazing! I emailed them and got the download link - I am not joking here - 3 minutes later from a very helpful chap called David. Now that is what I call customer service!
Hi Chris,

I'm glad you received a fast reply! They're great. It took quite some time to find a fulfillment company with such fast customer support.

If you need any help with your download in future, please email orders [at] fastspring [dot] com.

For product support, or if anyone is unhappy in any way, please email me at order [at] imperfectsamples [dot] com .

Matt
Old 7th May 2019
  #243
Gear Maniac
 
matt9b's Avatar
 

Quote:
Originally Posted by Chucho View Post
jeez that fastspring website is a jargon filled nightmare.
I understood all of the words but none of the sentences.

I wrote to IS recently. Should I go straight to fastspring ?
Hi Chucho & everyone,

Fastspring is only there for download support, so if you need help downloading just email orders [at] fastspring [dot] com. I don't think you need to use their website.

For help using your instrument(s), please email: orders [at] imperfectsamples [dot] com. Online forums aren't actively watched every day so it's best to email me directly, and as always, if you're unhappy in any way please do get in touch by email.

Old 7th May 2019
  #244
Here for the gear
 

Hello all,

Not only am I a big fan of Matt's delicious samplesets, his customer service is, in my experience, really good. My original samples of one his instruments became corrupted, and like a fool, I didn't have a back up. Even though I made the purchase way back in 2013, Matt made it available to me again as a download after I emailed him. What a star.

Keith H
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