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DUY Plugins transfer - what is wrong with these guys :-(....(don't buy DUY plugins)
Old 20th December 2010
DUY Plugins transfer - what is wrong with these guys :-(....(don't buy DUY plugins)

I bought the DUY Analog collection second hand off a fellow Gearslut.
Price was fair and he was a good communicator.
I paid him his money and he tried to transfer them to me.
Of course he couldn't - it has to be done by DUY with paperwork and a 40 Euro transfer fee.
So the seller filled out the form and I paid the t'fer fee.

This was over a month ago.
And nothing has been done by DUY since.
I have chased them up numerous times to no avail.

My recommendation to you - DO NOT BUY DUY PLUGINS.
How these guys stay in business is beyond me.
It's just not worth the grief people - give them a wide birth.

to DUY.
I don't care how good there plugins are - if this is how they treat there customers then they deserve to go out of business.
I would have considered buying other 'new' collections off them but not now.

I know I'm venting but we need to vote with our wallets.
In the same way that I am passionately in support of BeesNeez I will be passionately against DUY from now on.
Old 20th December 2010
Gear Addict
yoshimodular's Avatar

It's funny. After reading your post, I've been looking for the DUY contact phone to offer you my help (it's a Spanish based company, so it's very easy for me just make a call and manage it) and I realized that the plugin section is ONLY managed from UK and USA. Weird. Did you try call them?
Old 20th December 2010
No - but I've used there Support ticket system twice with no luck.
Old 21st December 2010
Anyone else got horror stories about DUY?
Old 26th December 2010
Old 27th December 2010
Old 21st July 2012
Gear Addict
francois's Avatar
still waiting for an answer for the TDM to AAX plugins , 2 month going on trying to contact them once a week.....
Old 24th July 2012
Lives for gear
If you do a search on the forums you'll find that DUY has a long history of terrible customer support, and many cases similar to yours.
Old 25th July 2012
Gear Head

I am having the same issue. Been waiting 5 months to get the windows 7 installers for the TDM Analogue bundle.

lost count of the number of tickets sent and phone call messages left and e-mails direct to sales at DUY.

They suck big time. Expensive plugins but real chesp customer service.

Anybody here with the windows 7 installers for tdm analogue bundle? Anybody?
Old 25th July 2012
Lives for gear
doorknocker's Avatar
Originally Posted by Runnytofu View Post
If you do a search on the forums you'll find that DUY has a long history of terrible customer support, and many cases similar to yours.
That's very true.

Honestly, I think DUY Tape especially is great and has been so for many years but with 'customer support' like that I simply stopped using it.

Life's too short and don't fool yourself into thinking that you can't work without plug-in XY. You can.
Old 16th July 2016
Here for the gear
Sorry to resurrect and old thread, but I wanted to know if anyone has the 64bit VST version of the Everpack. I received an email back in 2012 with updates but those links obviously don't work anymore. The file I'm looking for may have a filename similar to ""

I would greatly appreciate if anyone has this file, please PM me?

Thanks in advance!
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