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Stam Audio Gear Dynamics Processors (HW)
Old 7th February 2019
  #361
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swafford's Avatar
 

Quote:
Originally Posted by alexbobetti View Post
I won't waste my time or money on these jerks again. I'd say find an audio company that at least knows you ordered from them.
Give Audio-Scape a look. They have LA2A clones in stock now and only sell product they have in stock.

Products — Vintage Pro Audio Equipment | AudioScape Engineering Co.
Old 7th February 2019
  #362
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sardi's Avatar
 

Quote:
Originally Posted by joshuanaconda View Post
Ironically it is faster to ask us for a refund than going through PayPal, they take much longer to review a case and sometimes we can't even act upon them. Simple email goes a long way
Quote:
Originally Posted by joshuanaconda View Post
Us not answering is simply due to the amount of emails we get daily which we are working on improving, we now have 5 people answering them instead of just 1 six months ago and will be up to date with all emails in the next month, we had to clear over 5.000 emails


Sorry. Couldn't resist.
Old 7th February 2019
  #363
Company Rep
Quote:
Originally Posted by sardi View Post


Sorry. Couldn't resist.
Refunds and PayPal related things are dealt by me at [email protected], I can act on them within 24 hours

All other subjects (us) is dealt by the team at [email protected], thousand of emails, response time varies

Maybe you did not know that, my apologies
Old 7th February 2019
  #364
Here for the gear
 

<mod snip-thread tidy>

Quote:
Originally Posted by joshuanaconda View Post
It is
We have everything here and started making them yesterday

ADG and 1073EQ go out this month with SA67 and SA87 as well and 1073MP which is shipping. SA3A as well in stock and SA47FET

Next month we ship all the Pultec's and start shipping the Fairchild's!
Is the SA4000 MK2 to be shipped next month? It is not listed in your timeline posted here.
Old 7th February 2019
  #365
Gear Nut
 
Dan O's Avatar
 

Quote:
Originally Posted by Matt Allison View Post
Their website lists 20 different products; which one of those can be bought right now, and shipped immediately? Which one of those was delivered to the customers when they were told it would be delivered?
I ordered a Fet47 in October that was In stock. My emails were kindly responded to and the microphone was sent and arrived straight away. No problems at all and it sounds really good.

I'm sure that there are a lot of really satisfied customers out there. Every customer doesn't write here on gearslutz and I'm guessing that it's mostly those that are dissatisfied that ends up here.

I'm not saying that Stams customerservice is flawless, just that I'm sure that there are many happy customers. You can't get high quality, low price and quick service, you just have to choose two of them. That's just a common fact In business and I think most people by now know that you may have to wait quite a long time for some products. Quick manufacturing and customer service means more staff and more staff means higher prices.


It's easier If you just don't order stuff from Stam instead of wasting your time bashing them over the internet.
Old 7th February 2019
  #366
Quote:
Originally Posted by Dan O View Post
It's easier If you just don't order stuff from Stam instead of wasting your time bashing them over the internet.
Your point is understood, but many of us appreciate people airing out bad experiences with any manufacturer so that the situation can be better vetted before gear porn leads to misery over the details.

Bottom line is that this is one of the few places you can actually get a response from Stam and that is Stam's doing.
Old 7th February 2019
  #367
Lives for gear
 
swafford's Avatar
 

Quote:
Originally Posted by Dan O View Post
I'm sure that there are a lot of really satisfied customers out there. Every customer doesn't write here on gearslutz and I'm guessing that it's mostly those that are dissatisfied that ends up here....

It's easier If you just don't order stuff from Stam instead of wasting your time bashing them over the internet.
You understand this is the Moan Zone and people do the ordering before they get to the bashing, right?
Old 7th February 2019
  #368
Gear Nut
 
Dan O's Avatar
 

Quote:
Originally Posted by swafford View Post
You understand this is the Moan Zone and people do the ordering before they get to the bashing, right?
I'm not sure if I understand you correct but if didn't misread, the guy I quoted had read about Stam delivery delays but still decides to place an order and after that starts complaining about this and that. It's like as if you're intentionally searching for problems.

You can moan away as much as you like I'm just saying that there also is a lot of people with no reason to moan who actually are very satisfied with their products, price and delivery.
Old 11th February 2019
  #369
I requested my deposit back for the SA-670 but then decided just to pay the difference for the SA-87. I was invoiced for the SA-87 difference of $475 and paid right away. After a day one of his staff sent me the original refund of $500 for the SA-670. So now my $475 is in Limbo somewhere lol. That was a month ago. I am sure the gear is stellar and the people are super cool but I am just going to take a different route. Sent an eMail to Stam about the $475 and heard nothing. PayPal case opened just to ensure that I am not going to lose the $475. I am sure this isn't intentional but I think I am going to just go ahead and get the UTA Unfairchild instead. I am still waiting for my $475 lol.
Old 12th February 2019
  #370
Lives for gear
 

Quote:
Originally Posted by joshuanaconda View Post
Next month we ship all the Pultec's and start shipping the Fairchild's!
I was JUST told by someone at your company that you had already shipped a batch of Fairchilds. Have you or have you not?

Chris Garges
Charlotte, NC
Old 4 weeks ago
  #371
Gear Addict
 

Stam SA-47F shipping issue

How many people here ordered and received their Stam SA-47F mic shipped in a cardboard box instead of an aluminum case box as advertised? Mine came in a single-wall cardboard box and of course the box and mic were received damaged (box was punctured, mic headgrille was dented, capsule was hit & mount was bent back a bit). Stam sent me a replacement headgrille after I reported the issue, but I shouldn't have had to deal with this. Especially since I see pics of customer's SA-47F's on their Instagram page in aluminum cases, and my previous SA-87 was shipped in a aluminum case and arrived in good condition.

Anyone else have a similar experience?
Old 4 weeks ago
  #372
Company Rep
Quote:
Originally Posted by eh91311 View Post
How many people here ordered and received their Stam SA-47F mic shipped in a cardboard box instead of an aluminum case box as advertised? Mine came in a single-wall cardboard box and of course the box and mic were received damaged (box was punctured, mic headgrille was dented, capsule was hit & mount was bent back a bit). Stam sent me a replacement headgrille after I reported the issue, but I shouldn't have had to deal with this. Especially since I see pics of customer's SA-47F's on their Instagram page in aluminum cases, and my previous SA-87 was shipped in a aluminum case and arrived in good condition.

Anyone else have a similar experience?
All 47 FET have been sent out in carton boxes, we have no cases for these mics, I need to remove that from the site. Sorry about this issue

I prioritize getting the price as low as possible with the highest quality components and the case was out of my range but I should have edited that out

Glad we could sort it out for you
Josh
Old 4 weeks ago
  #373
Lives for gear
 

Quote:
Originally Posted by joshuanaconda View Post
Glad we could sort it out for you
Josh
Hey Josh,

Have any Stamchild units actually shipped yet or does the first batch go out next month?

Chris Garges
Charlotte, NC
Old 4 weeks ago
  #374
Gear Nut
Joshua / Stam,

I'm sure things are way more complicated than I know. And so I admit my ignorance.

At the same time it seems a bit ironic to keep promoting new products and taking preorders when tracking, emails, website updates, etc are a bit of a mess.

I understand the customs issues and delays etc, but I imagine instead of putting energy into new products and preorders, you could focus on really getting the business, communication, website, etc things in order.

I too have paid off the invoice for my SA-87 a month ago, and have yet to receive tracking or a response to my emails re tracking/shipment. I have 6 other items on preorder, and I'm getting closer and closer to requesting refunds as communication and updates are not improving.

Clear communication, organization and honest updates need to be a priority...and maybe they are and you are really working behind the scenes to improve them...but it's been 6 months or more and so many of these same issues are being expressed by customers.

Delays are fine, but I highly recommend responses in a timely manner, honesty/integrity w "realistic" shipment dates and more support for all the customers that are waiting, and that are repeated told something that isn't accurate. If you're not 100% sure then state that!!! Be realistic with your experience of delays etc with us!

You have also repeatedly said some things like "shipping next week" or the "price is going to $3500 next week" (regarding the 670) on messages, that have never happened.

So I just hope there are improvements in the near future. I really want you guys to keep succeeding and if I was a business owner, I would really encourage and listen to repeated customer feedback.

Thanks,
Eric
Old 4 weeks ago
  #375
Company Rep
 

Stam communication

We thank you for your thoughts and we agree that communication must be a priority in any business.

We are working on improving our processes

My name is Mark and I have joined the Stam team last semester as Head of Sales and Marketing.

for any queries do not hesitate to contact me at : [email protected]
Old 3 weeks ago
  #376
Here for the gear
 

Honestly while all of this waiting for products is a major turn off for me and stam there is a much larger problem in my humble opinion

If you actually look at internals for EVERY Stam product I have ever seen they share striking similarities to GroupDIY projects. Warm Audios new 251 uses a Dany Bouchard Board for the mic, however they have clearly contacted him and presumably paid him for the rights to use his designs and they will openly state that they use his designs.

At least the S87/s67 and both S47's are shown to use Danys boards in all the photos available of them yet nowhere is this mentioned by stam, and that is just the beginning, The SA4000 bears a striking resemblance to Gyrafs designs for said device. This pattern continues across pretty much the entire range of Stam products.

Where I come from taking these designs and commercializing them without even discussing with the original designer is straight up wrong and extremely dishonest, especially with the blurbs for each product going on about the "Research and development" which was actually done by other people.

The consequences of this are very damaging to the community that most of these designs actually come from and honestly its a horrible situation to see, because now people are far less willing to share their designs for fear of them being stolen and used commercially.

Personally all this makes Stam a company that I would not do business with
Old 3 weeks ago
  #377
Quote:
Originally Posted by AverageJoe22 View Post
Honestly while all of this waiting for products is a major turn off for me and stam there is a much larger problem in my humble opinion

If you actually look at internals for EVERY Stam product I have ever seen they share striking similarities to GroupDIY projects. Warm Audios new 251 uses a Dany Bouchard Board for the mic, however they have clearly contacted him and presumably paid him for the rights to use his designs and they will openly state that they use his designs.

At least the S87/s67 and both S47's are shown to use Danys boards in all the photos available of them yet nowhere is this mentioned by stam, and that is just the beginning, The SA4000 bears a striking resemblance to Gyrafs designs for said device. This pattern continues across pretty much the entire range of Stam products.

Where I come from taking these designs and commercializing them without even discussing with the original designer is straight up wrong and extremely dishonest, especially with the blurbs for each product going on about the "Research and development" which was actually done by other people.

The consequences of this are very damaging to the community that most of these designs actually come from and honestly its a horrible situation to see, because now people are far less willing to share their designs for fear of them being stolen and used commercially.

Personally all this makes Stam a company that I would not do business with
Do you have documentation that support those assertions?
I do not own any Stam audio gear but I am curious.
Old 3 weeks ago
  #378
Lives for gear
 

what? if this is true I will cancel my order immediately.

Joshua, care to comment on these claims?
Old 3 weeks ago
  #379
Here for the gear
 

Quote:
Originally Posted by bainmack View Post
Do you have documentation that support those assertions?
I do not own any Stam audio gear but I am curious.
http://www.stamaudio.com/images/s67.jpg

This Image is taken directly from the Stam Audio site of the internals of the S67

http://www.vintagemicrophonepcbkit.com/47.JPG

This image is taken from Dany Bouchards site where he sells kits to build various vintage mics (note this is actually the same photo as the one above just rotated)

http://www.stamaudio.com/images/h123.jpg

This image of the inside of a S87 again taken from stams official website

http://www.vintagemicrophonepcbkit.c...Small/DA87.jpg

Again taken from Danys official site

These kits Dany sells are well supported on another forum aimed at building DIY gear and have been around generally far longer then Stam Stuff

There are no freely available internal pictures of other products but a striking amount of the products he sells are available on this other forum mentioned or a few other resources for DIY Audio builders.

Honestly if nothing else for me this is just bad form and doesnt bestow any confidence in me at all about the way he conducts his business
Old 3 weeks ago
  #380
Here for the gear
 

I think Dany Bouchard is pretty aware that Stam use his circuits in their microphone designs as well as his capsule in the Stam Audio 47. I'm not sure there is any real difference to Warm Audio using the 251 circuit that Dany Bouchard put out a number of years ago. I imagine although I maybe completely wrong that Stam buy the circuits direct from Dany and Warm Audio get their own printed and have come to an arrangement with him.

I will say that from a spec point of view Stam offer a better product (Dany's M7 Capsule/ Heiserman Capsule's/ Sowter Transformers/ AMI Transformers). Having said that I'm not a massive fan of the way Stam treat their customers.

In this video YouTube it appears the person that created the video has been banned from buying any future Stam products?

Also he alludes to a problem with the signal being inverted. I don't know why he was told by Stam that this wasn't fixable? It is an easy fix by swapping the primary or secondary leads of the transformer. Or you can swap pin 2 and 3 of the xlr, although swapping the transformer is better as that is ultimately where the problem will be.
Old 3 weeks ago
  #381
Here for the gear
 

WA-251 | Warm Audio | Warm Audio

Don't see any mention of Dany on this page even though it's his circuit. Although I know they mention him in one of their promo videos.

I don't see any difference between the two companies. They are both producing a product(s) around a circuit that has been around for a long time. However, there are other components involved in a microphone that influence the sound. (Capsule / Transformer / Coupling Capacitor / FET / Tube / Low Pass Capacitor etc...)
Old 3 weeks ago
  #382
Here for the gear
 

Quote:
Originally Posted by PinHead12 View Post
WA-251 | Warm Audio | Warm Audio

Don't see any mention of Dany on this page even though it's his circuit. Although I know they mention him in one of their promo videos.

I don't see any difference between the two companies. They are both producing a product around a circuit that has been around for a long time. However, there are other components involved in microphone that influence the sound. (Capsule / Transformer / Coupling Capacitor / FET / Tube / Low Pass Capacitor etc...)
You are correct about it saying nothing on the site about Dany but the promo video makes it pretty clear that he was at the very least consulted about any use of his products

I just think there is some seriously disingenuous talk from Joshua on this specific issue which when added to the whole Stam package makes it extremely unattractive to me

Plus it has undoubtedly had an effect on the other forum and community, it has outright been said on there that Stams behaviour makes others more hesitant to post projects for fear of someone else commercializing them, which really is not what the community is about
Old 3 weeks ago
  #383
Here for the gear
 

Quote:
Originally Posted by AverageJoe22 View Post
You are correct about it saying nothing on the site about Dany but the promo video makes it pretty clear that he was at the very least consulted about any use of his products

I just think there is some seriously disingenuous talk from Joshua on this specific issue which when added to the whole Stam package makes it extremely unattractive to me

Plus it has undoubtedly had an effect on the other forum and community, it has outright been said on there that Stams behaviour makes others more hesitant to post projects for fear of someone else commercializing them, which really is not what the community is about
I would agree if Joshua has ripped off Dany's circuits and hasn't bought them directly from him or compensated him for using them. I don't know if this is the case? I hope it isn't.

I love that community and hope that it won't have a negative effect. Lot's of amazing people!

Dany offers fantastic circuits for anyone considering making their own microphones.
Old 3 weeks ago
  #384
Here for the gear
 

Do you have a link to the promo video where he is mentioned? I can find an SOS video where he is mentioned by the Warm Audio rep, but not one from Warm Audio itself.
Old 3 weeks ago
  #385
All I can say is my Stam SA 4000+ doesn't sound and react like the (Gyraf-based) GSSL with Carnhills I have. That said it also doesn't sound and react neither like the SSL X-Rack version nor the SSL comp in the AWS console. Don't have an old 384 or 4k console comp to compare, though.
In a blind shootout I did recently with the Stam, the X-Rack SSL, and four plugin emulations, everyone noticed one of the six sounding distinctly different and that's the Stam. Many liked it least. It treats transients completely different. The SSL and all plugins sounded really close to each other and reacted very similar.
I'm NOT saying the Stam is bad! It's a good bus comp I like to use in its own right. Just wanted to share these findings.
Old 3 weeks ago
  #386
Here for the gear
 

Quote:
Originally Posted by PinHead12 View Post
Do you have a link to the promo video where he is mentioned? I can find an SOS video where he is mentioned by the Warm Audio rep, but not one from Warm Audio itself.

That is the only video I am aware of, and let me be clear my issue isnt whether they give him "credit" or not this is about proper business practice which is clearly lacking in the case of STAM.

I could also be way off base, it could be that there is a deal between Dany and Joshua but I its unlikely from what I know about claims made about the old SA4000 which I wont repeat here is it is discontinued now but there was a worrying similarity between the PCBs of the old one and the GSSL

and again this does not prevent it from being a different sounding unit, using different components can make a big difference, this is just all part of a bigger picture

Whether you like it or not Joshua represents STAM and frankly he does it terribly and this is just another of the many questions I feel need answering before I can even consider taking them seriously.

And if the price for getting nice sounding gear is really paying in advance, having no idea when/if your product is going to show up for a year or more, Joshuas Passive aggressive/snarky responses to critisism, and potentially "borrowed" designs from other people, then those prices are FAAAAARRRR to high for me
Old 3 weeks ago
  #387
Here for the gear
 

Quote:
Originally Posted by AverageJoe22 View Post
That is the only video I am aware of, and let me be clear my issue isnt whether they give him "credit" or not this is about proper business practice which is clearly lacking in the case of STAM.

I could also be way off base, it could be that there is a deal between Dany and Joshua but I its unlikely from what I know about claims made about the old SA4000 which I wont repeat here is it is discontinued now but there was a worrying similarity between the PCBs of the old one and the GSSL

and again this does not prevent it from being a different sounding unit, using different components can make a big difference, this is just all part of a bigger picture

Whether you like it or not Joshua represents STAM and frankly he does it terribly and this is just another of the many questions I feel need answering before I can even consider taking them seriously.

And if the price for getting nice sounding gear is really paying in advance, having no idea when/if your product is going to show up for a year or more, Joshuas Passive aggressive/snarky responses to critisism, and potentially "borrowed" designs from other people, then those prices are FAAAAARRRR to high for me
Sure and I'm not trying to defend stam. I'm far from their biggest fan. I just wanted to have clarity and be fair.

Both companies appear to use boards from vintagemicrophonepcb. I hope Dany has been properly compensated.

As far as the Stam Ssl and Gyraf Ssl I can't comment as I have not seen them. I would hope Stam hasnt ripped it off.
Old 3 weeks ago
  #388
Quote:
Originally Posted by joshuanaconda View Post
Refunds and PayPal related things are dealt by me at [email protected], I can act on them within 24 hours

All other subjects (us) is dealt by the team at [email protected], thousand of emails, response time varies

Maybe you did not know that, my apologies
I notice you pop in every once in a while to say this but when people ask for refunds then the story changes to "we can't keep track of every email". The fact that you're here posting about how you give refunds in 24 hours, joking about being a Ponzi, etc. while there are people with unprocessed refunds and unanswered emails is basically just spitting in their face. "We can't possibly bother to read every email" is not an answer when you are telling people to email you. Go look through your emails like right now? How is that an excuse? Log in and look, and don't miss any this time. I don't get how you can post for months on end that you aren't getting emails and also to email you if there are any issues. It's almost like you know you're not gonna respond already and are just saying these things to give the impression that nothing is wrong
Old 3 weeks ago
  #389
Company Rep
We have used Dany's PCB for a long time

Not on the Sony C800 and other mics we are designing ourselves but we did on the 87, 47, 67 and FET 47

We also use Dany's D7

We of course paid him to use his PCB's and he sold them to us. He does great work.

If anybody has an issue with a refund please email me directly at [email protected]

I see no pending refunds but just to be safe

Josh

PD: The SA4000MK2 is 100% matched with an SSL 4000 desk. We are the only company in the world that cloned the DBX 202 gold can.

It takes hours to make just one of them
Old 3 weeks ago
  #390
Lives for gear
 

Quote:
Originally Posted by joshuanaconda View Post
We have used Dany's PCB for a long time

Not on the Sony C800 and other mics we are designing ourselves but we did on the 87, 47, 67 and FET 47

We also use Dany's D7

We of course paid him to use his PCB's and he sold them to us. He does great work.

If anybody has an issue with a refund please email me directly at [email protected]

I see no pending refunds but just to be safe

Josh

PD: The SA4000MK2 is 100% matched with an SSL 4000 desk. We are the only company in the world that cloned the DBX 202 gold can.

It takes hours to make just one of them
Thanks alot for the clarification! As long as the original designer is financially compensated, I have no problems with this practice.

Cheers
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