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Ridiculous!
Old 31st January 2007
  #1
Gear Addict
 
Keyplayer's Avatar
 

Angry Ridiculous!

So I'm finishing up some work in my office when a popup from McAfee appears on my desktop. It says the latest upgrades are available and would I like to do that now. 'Okay," I thought. It'll only take a minute. So I selected yes and a few minutes later, I had the latest version of McAfee's flagship protection.

The only problem was now, I couldn't get onto the internet!: Since the ONLY thing that had changed was that upgrade, I went into my services folder and disabled McAfee, since it no loger gave me this option from the application itself. Sure enough, I could now get back onto the web. But now I have no protection! What's wrong with this picture?!!?

"This is stupid." I thought and did a system restore. McAfee had now wiped out drivers that I needed in the old version. So it no longer worked!

I fooled with it for several hours now spread out over a couple of days trying to resolve this madness before giving in and calling McAfee's product support. Now why didn't I just do that in the first place you ask? because McAfee CHARGES $2.95 PER MINUTE FOR TECHINCAL SUPPORT!!!!

Let's review:
My system worked fine until THEY suggested this upgrade.

I did and now I've got protection with no internet access (thus no longer requiring protection), OR internet access without the protection I paid for.

Now I need help fixing a problem that THEY CAUSED and they're going to extort additional money from me to fix it.
Didn't the feds arrest the mob for this kind of crap?

To be fair, the first 2 minutes are free. But as you'll spend those 2 minutes on hold, it's irrelevant. They suggested that you call back if you're on hold that long without talking to someone, which, of course throws you further back in line.

I got some nice young and clearly knowlegeable lady to help me with the problem. But I was so annoyed about the charge, that it was difficult to focus. I asked if she got many complaints about the this issue, referring to the $2.95 a minute charge. She thought that I meant complaints about this new upgrade and said, "Yeah, we've gotten A LOT OF CALLS ABOUT THIS ONE." Are you kidding me?!!? They have to know this upgrade is worthless? This is a total shake down!

She got me through the process, which was mostly silence, waiting for things to down/upload, install or re-start. I'd spent over $121 bucks for this thrilling conversation!!!!!! Since she was sure this fixed the problem, she suggested that I end the call and just wait for the restart. So I eagerly accepted that advice. Six minutes later the process was complete and I STILL COULDN'T GET ON THE INTERNET!!!

There was no way in hell I was going to waste another nickel with this BS. I removed all of their product from my system and promptly went out and purchased Kaspersky's Internet Security. The guys at CompUSA said this was the best out there now. But I was prepared to just by Norton, if for no other reason than FREE PRODUCT SUPPORT.

I just finished an extensive inspection of the Kaspersky website. They had tons of helpful information laid out in a logical manner and, as long as you're a registered subscriber, their product support is FREE (as in no additional charge), just the way it's supposed to be!:D I am now bak online AND protected.

From here on out, I am a declared 'McAfee Hater." I will not support them or their products. I will take every opportunity to warn other potential customers about their INSANE BUSINESS PRACTICES and i can't wait for that company to go belly up!

Yeah, I know. I'm just a really pissed off, disatisfied consumer right now at the "point of impact." So my rage is quite fresh. But that doesn't make this warning to you any less viable. When it's time, don't renew your subscription with them. Given their practices, you'll be much happier in the long run.
Old 31st January 2007
  #2
Gear Guru
 
Sid Viscous's Avatar
 

In the same area...
If you or I had done what SOny did with the CD root kits, we'd be in jail of facing a hefty fine and probation. They got what is effectively just a slap on the wrist.
Old 31st January 2007
  #3
Lives for gear
 

Get AVG free from Grisoft.
Old 31st January 2007
  #4
Lives for gear
 
frans's Avatar
Are you on Windows?
Not to start a Win/Mac flame war, but: don't let yourself sucker in the newer/better/update/anything. If you have the dough get seperate machines for audio / everything else. Remember the audiocomputer is NEVER to be connected to the www or the other CPU via ethernet or whatever. Get swappable drives or USB sticks.

OF COURSE you can make it all work on one CPU if you know how and have time.

I don't have the nerve, I just have two machines and no trouble.
Old 31st January 2007
  #5
Gear Maniac
 

Quote:
Originally Posted by frans View Post
Remember the audiocomputer is NEVER to be connected to the www
That's just plain silly. Most audio sofware out there REQUIRES internet connection for authorization. I've NEVER had any internet conflict with my audio system.
Old 31st January 2007
  #6
Gear Addict
 
Keyplayer's Avatar
 

Quote:
Originally Posted by frans View Post
Are you on Windows?
Not to start a Win/Mac flame war, but: don't let yourself sucker in the newer/better/update/anything. If you have the dough get seperate machines for audio / everything else. Remember the audiocomputer is NEVER to be connected to the www or the other CPU via ethernet or whatever. Get swappable drives or USB sticks.

OF COURSE you can make it all work on one CPU if you know how and have time.

I don't have the nerve, I just have two machines and no trouble.
Keyplayer: This was my office PC. All of my audio PC's stay offline. I download upgrades or anything else specific to them on the office PC, back it up to a disk and load it in that way.

The only time my audio PC was connected to the web was in 2005 right afte I built it and had to register the dongle for Nuendo. That's it! Everything else comes FILTERED through my web only PCs.
Old 31st January 2007
  #7
Lives for gear
 
Kris's Avatar
Quote:
Originally Posted by ofsaints View Post
That's just plain silly. Most audio sofware out there REQUIRES internet connection for authorization. I've NEVER had any internet conflict with my audio system.

Not true. There's ALWAYS (usually) a work around...

I've never had my G4 connected to the internet, and I've got all kinds of audio software loaded on it.
Old 31st January 2007
  #8
Lives for gear
 
TheReal7's Avatar
 

nuke McAfee, use FireFox with the noScript addon and enjoy

Other great FF addons:
Flashblock
ad-block
Old 31st January 2007
  #9
Gear Maniac
 
DWINC's Avatar
 

Quote:
Originally Posted by ofsaints View Post
That's just plain silly. Most audio sofware out there REQUIRES internet connection for authorization. I've NEVER had any internet conflict with my audio system.
Indeed. And since I work on a Mac, there is almost no risk. I have my pc protected by AVG and a firewall, and my G5 and Macbook don't even have a anti-virus program. Never had any problems. The " don't connect to WWW" is more a Windows/ DAW combination I think? I had some problems when I still worked on XP with my music. Not to start a Mac/XP war ( they both got their qualities) but I prefer Mac for music
Old 31st January 2007
  #10
Lives for gear
 
7 Hz's Avatar
Sorry abut your problem with McAfee.

Norton is crap as well IMHO.

You do not need to pay for securing a personal PC. At this point in time I recommend:

Grisoft AVG free anti-virus

Zone Alarm free

Both these programs I have used for years, both have commercial (fairly priced) versions, both are reasonably trouble free.
Old 31st January 2007
  #11
Lives for gear
 
d_fu's Avatar
 

Quote:
Originally Posted by frans View Post
Remember the audiocomputer is NEVER to be connected to the www or the other CPU via ethernet or whatever.
This is silly indeed...
My XP (SP1) based main audio PC is connected to the internet all the time (with a DSL modem/router). And I don't even use any resident AV software.

Daniel
Old 1st February 2007
  #12
Gear Addict
 

Quote:
Originally Posted by TheReal7 View Post
nuke McAfee, use FireFox with the noScript addon and enjoy

Other great FF addons:
Flashblock
ad-block
If I'm right ad-block plus includes the flasblock, in any case, I've never got any problems with firefox which Avast can't detect. I am a very satisfied user of Avast antivirus.

If you're still paranoid and full of fear that a virus might ever get into your system (very unlikely if you don't surf the web or get your mail on that computer), run Hitman pro now and then, I dare to say that it's a better solution than any antivirus program which requires payment.

Hope everything turns out well, and make sure that you get your money back, or just trash them on every forum that exists!
Old 1st February 2007
  #13
Lives for gear
 
taturana's Avatar
i use bit defender v10 and i am pretty happy with it....
Old 1st February 2007
  #14
Lives for gear
 
Improv's Avatar
 

To summarize:

McAfee: NO!
Norton: NO!
Paying for antivirus: NO!
$/min support: NO!
AVG/Adaware/Spybot: YES!
Internet on studio computer: YES!!
Internet Explorer on studio computer: NO!!!
Hardware firewall (i.e. router): YES!
Firefox: YES!

Honestly, in my considerable experience fixing computers, it's amazing to think how many of the problems were antivirus-software-related... Just last week I had to direct my mom to finally remove Norton after it bunged up her laptop all to hell (though I must confess, the satisfaction of saying "told ya so" was remarkable) She's now happily purring along on AVG.

I mean, why are these programs so f*#king intrusive? They cause more problems than the viruses they pretend to protect you from. Their mere existence sickens me. Get AVG. Now.

If I were actually still making money from repairing computers, I would highly recommend McAfee/Norton
Old 1st February 2007
  #15
Lives for gear
 
frans's Avatar
As I said, it can be done.
But money aside, it's not the worst concept to have two dedicated machines. Even on an Apple (3 here) ...you could nitpick about firewall here, registration there, convenience - but a lean system that works - don't touch it, just get on with the work.
Keyplayer: i feel with you. I remember the time when the Adobe Type Manager cost me 3 days because it didn't say that it was not compatible with....(onandonandon).
Old 1st February 2007
  #16
Lives for gear
 
bcgood's Avatar
 

Quote:
Originally Posted by Improv View Post

If I were actually still making money from repairing computers, I would highly recommend McAfee/Norton
heh

On a side note I simply use Firefox on my laptop, (Audio/Video PC is not on internet) and everything runs fine no problemos, wait a second why did my pointer start moving all by itself? : )

bcgood
Old 5th February 2007
  #17
Lives for gear
 
Tone Laborer's Avatar
I share your frustration. If I scan and quarantine files using my Spyware remover, Internet explorer won't work anymore. I reloaded Win to fix it. I've never once received satisfactory help from ANYONE I've ever called at a help desk. You're on you're own. The whole windows trip is flawed in so major a way as to boggle the brain that they have had so much sucess with that crap.

I only go online on my music computer when absolutely necessary.
Old 6th February 2007
  #18
I simply do not use resident AV programs on my own machines.

I DO recommend them for clients -- but they take up SO MUCH CPU on older/modest machines that they can bring a machine to its knees just sitting there.

I just installed AVG for a client (it's my first experience with it) and it seems like a clean enough little program and, indeed, it worked well to clean up the detritus from a previous infection and, at least judging by its modest RAM footprint of 30-40 MB, it shouldn't be too big a drag on a fast machine -- but on this guy's grandkid's laptop with only 256 MB of RAM (!) it's almost a deal-killer. (I normally don't do this work -- it's a favor. And I can tell you, now I know WHY I don't. It is UTTERLY thankless work cleaning up the machine of someone who just can't seem to keep himself from downloading the most pernicious crap. WHY do people go to Russian porn sites, anyway? heh )


One of my other clients -- who actually gave me my first consulting gig over 20 years ago and whose first box was a first gen 4.77 mHz IBM PC -- was wondering out loud:

Just how many otherwise working laptops (and desktops too, for that matter) are simply thrown in the trash because they are so lousy with viruses?


I don't recommend MacAffee -- but I proactively warn clients and others against Symantec/Norton because it has actually become a point of entry for viruses/worms that allows them to insinuate themselves even farther into your system.


This vulnerability of the Windows desktop platform is, clearly, the single biggest problem with modern computing -- and it affects everyone since armies of zombie machines grind out spam and distribute more malware as we sleep (and wake, too, of course.)

Niche platforms (like the... well... Mac) are clearly much safer -- but as anyone who stays up with security bulletins (as if anyone really could) probably knows -- they are far from immune. Pretty safe for now, yes, because there are almost no known unpatched threats circulating in the wild. But not immune. If the Mac should continue growing as a platform it will eventually reach the -- what's the new word for "tipping point"? Ah well -- tipping point where the malware "community" starts developing with OS X as a target (particularly if a good way to exploit it for spam/malware transmission develops).
Old 6th February 2007
  #19
Lives for gear
 
Sugarnutz's Avatar
I used AVG for a couple of years and it was cool but every now and then some things got by it. Found a new AV program I have been using for a year now and it's way better than AVG: http://www.avast.com/eng/avast_4_home.html Avast has not missed a thing in over a year and it automatically updates itself, no hassles. The only thing they ask for is a valid email to send you the key good for 18 months, but other than the key thay have never sent me anything.
Old 6th February 2007
  #20
Moderator
 
Tim Farrant's Avatar
 

Keyplayer, I did the upgrade as well and it now includes a Personal Firewall, so you either need to adjust the settings of it (turn it down to low), or turn it off entirely and just use Windows firewall, which is what I did. It also stops other networked computors from using the internet connection.
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