The No.1 Website for Pro Audio
Peter Montessi, what a saint!!!!
Old 6th August 2009
  #1
Lives for gear
 
Guitar Zero's Avatar
Peter Montessi, what a saint!!!!

I just want to give a huge shout out to Peter Montessi. I bought a used Hammer on flea-bay and it was losing about 10dbfs when a signal was passed through it. I sent it to Peter who opened it up and discovered it had probably been plugged into a 220V outlet at some point. Many things damaged. Long story short, he fixed it and sent it back without charging me. He said I'd be "shocked if I charged you". Man, customer service just reached a new level in my book. I've never experienced anything like this before. I'm just a small fish in a big sea, but he treated me like a platinum album producer. Never hesitate to buy A-Designs gear for lack of support!
Old 6th August 2009
  #2
Lives for gear
 
bcgood's Avatar
 

That is definitely cool.
Old 6th August 2009
  #3
Lives for gear
 
De chromium cob's Avatar
 

Cant say I'm surprised...Thats the way he is- just a really good guy.
Old 6th August 2009
  #4
Lives for gear
 
dbjp's Avatar
 

Unbelievably nice of him.
Didn't like the P1 too much but these stories make me want to try something else made by him.
Old 6th August 2009
  #5
Lives for gear
 
BLueROom's Avatar
 

Not surprising... Peter is jut that kinda guy! It's such a cool thing when gear manufacturers make awesome gear and then give you awesome customer service to boot. It makes it very easy to own their gear.

E.
Old 6th August 2009
  #6
Lives for gear
 

That's Peter through and through.

J
Old 6th August 2009
  #7
Peter is a really amazing guy who definitely cares about each and every customer using his products. Both Peter and A Designs are stand up operations and this is why we're now representing the products in our line (plus I absolutely love his creations, especially the REDDI, Hammer, EM-PEQ and BAC 500 and use them on every mix I do). Got a chance to play with the upcoming Nail compressor as well and can't wait for that to go into production. Unbelievable.
Old 6th August 2009
  #8
Lives for gear
 
picksail's Avatar
 

Yep that sounds like Peter.
He's just like that!
Old 6th August 2009
  #9
Lives for gear
 
junior's Avatar
 

I have a similar story and Peter was terrific in helping me out - really went out of his way for me. A++ customer support!!
Old 6th August 2009
  #10
Lives for gear
 
Deuce 225's Avatar
 

Props to Peter.....

Peter defines Customer Service.

Old 6th August 2009
  #11
Gear Guru
 
RoundBadge's Avatar
Peter's the man.
he really cares.
Lisa rocks too!
Old 6th August 2009
  #12
Moderator
 
James Lugo's Avatar
 

The guy has gone the extra mile for me countless times.
Old 6th August 2009
  #13
Lives for gear
 
RawBeanZen's Avatar
 

Quote:
Originally Posted by James 'LA' Lugo View Post
The guy has gone the extra mile for me countless times.
Same here...I've lost count of the number of times.

We love ya, Pete!

Old 6th August 2009
  #14
Gear Nut
 
PlanB's Avatar
 

I really like Peter too.

I have fond memories of AES dinners, good talks and wishes of courage and beams when I was down with cancer.

Thanks Peter for all the support, and I mean the human kind of support, not tech support.
Old 6th August 2009
  #15
Gear Addict
 
JordanA's Avatar
 

I've also had the best service dealing with Peter. Great guy. The hammer rocks! Enjoy it!
Old 6th August 2009
  #16
Jai guru deva om
 
warhead's Avatar
 

Eh, he's OK I guess.

War
Old 6th August 2009
  #17
Lives for gear
 
rockstar_josh's Avatar
 

He's an example of how to show up and be of service.
Old 6th August 2009
  #18
Lives for gear
 
dpianomn's Avatar
 

Peter gets a big thumbs up in my book!
Old 6th August 2009
  #19
Lives for gear
 
Mike Brown's Avatar
 

Makes me want to buy a few more of this fab product just because I know the manufacturer will back it up.
Old 11th August 2009
  #20
500 series nutjob
 
pan60's Avatar
 

Quote:
Originally Posted by warhead View Post
Eh, he's OK I guess.

War
LOL!
Old 12th August 2009
  #21
Lives for gear
 
BudgetMC's Avatar
Wow. This is cool.
Old 12th August 2009
  #22
Lives for gear
 
Silver Sonya's Avatar
 

These people are just sterling in character.

They fight the good fight.

Support them!

Not just because they make fantastic stuff, but because the spirit is right.

Seriously.

- c
Old 13th August 2010
  #23
Gear Maniac
 

Tried the Hammer on a vocal. LOVE IT. I'm so excited I'm posting about it and reading up on it today. Just found out David Hill designed. No surprise that I love it as I have been a fan of his stuff for a long time
Old 13th August 2010
  #24
Lives for gear
 
entropy's Avatar
One more for the Peter Montessi fanclub.

Super-nice guy who makes great gear - what's not like? Big up yerself Smokey!
Old 17th August 2010
  #25
Here for the gear
 
Tim B's Avatar
 

he is indeed a joy to deal with

T
Old 2nd February 2020
  #26
Gear Head
 
ericreid's Avatar
 

This thread is old but still relevant. I lost a bracket that holds the power light on one of my pacificas. (love these things) Anyways I emailed a designs accepting the usual week or more before anyone bothers to email me back if they do at all. Within hours I get a message from Peter Montessi who links me to a website that has the part i need for pennies.. Most places take this kind of opportunity to upcharge the piece and add shipping cost ect. Not this dude. Some would say "well how is a company suppose to stay in business if they don't do that". Well to those people I say just like this. I'm buying two more pacificas just because of this experience. Thanks Peter you're awesome!
Old 13th February 2020
  #27
Gear Addict
 
Amroth's Avatar
I had some noise with my REDDI and I contacted Pete. He took a lot of time out to help me diagnose the source step by step. Turns out my ISA One and REDDI transformers weren't getting along and after turning it 90 degrees the noise problem was fixed

Great guy!
📝 Reply
Post Reply

Welcome to the Gearslutz Pro Audio Community!

Registration benefits include:
  • The ability to reply to and create new discussions
  • Access to members-only giveaways & competitions
  • Interact with VIP industry experts in our guest Q&As
  • Access to members-only sub forum discussions
  • Access to members-only Chat Room
  • Get INSTANT ACCESS to the world's best private pro audio Classifieds for only USD $20/year
  • Promote your eBay auctions and Reverb.com listings for free
  • Remove this message!
You need an account to post a reply. Create a username and password below and an account will be created and your post entered.


 
 
Slide to join now Processing…
🖨️ Show Printable Version
✉️ Email this Page
🔍 Search thread
🎙️ View mentioned gear
Forum Jump
Forum Jump