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Cubes ten freezes after inserting ANY Softube plugin
Old 27th March 2019
  #1
Cubes ten freezes after inserting ANY Softube plugin

The title says It all....
after inserting the plugin, Cubase pro 10 keeps running but you can't click anywhere. Only solution is to force quit.
anyone experiencing this?
Old 27th March 2019
  #2
Same goes for vst 2&3
Old 27th March 2019
  #3
Lives for gear
 
DeadPoet's Avatar
not on my machine. Softube Tape & TSAR VST3 on a Win10 PC running latest CP10



Herwig
Old 27th March 2019
  #4
Gear Maniac
 

Update to the latest plugin versions from Softube - I had issues with Cubase poof crashing with their plugs, haven't had a single problem since making sure everything was updated.
Old 28th March 2019
  #5
Quote:
Originally Posted by SpicyPonyHead View Post
Update to the latest plugin versions from Softube - I had issues with Cubase poof crashing with their plugs, haven't had a single problem since making sure everything was updated.
Thank you.
but everything on this machine is up to date. The machine was offline for a while, so I updated everything in one go.

If I use on board graphics (4k @only 30 Hz) there's no problem.
as soon as I plug the screen to the PNY Quadro P 400 (4k @ 60 Hz) the problem is there again.

Took me quite a while to narrow it down to that.

Any suggestions?
Old 19th April 2019
  #6
So I've replaced the gpu for a gtx 1660 Ti.

The problem stays unfortunately...

I've tried studio one 3 - same problem.

The workaround with inserting soundtoys plug ins won't help also.

I'm getting a bit frustrated now.

Maybe someone can give some advice.
maybe it's a problem with Softube and Nvidia gpu's...
but I'm getting tired of buying and sending stuff back.

Please help if you can.

Cheers
Old 19th April 2019
  #7
Gear Maniac
did you already disable opengl in the plugin settings ?
Old 19th April 2019
  #8
Quote:
Originally Posted by folkfreak View Post
did you already disable opengl in the plugin settings ?
I've edited a text file as been told by there support... That should have disabled it globally (all Softube plugins) but thanks for that, I'll try that inside the plugins tomorrow. Who knows...?
Old 20th April 2019
  #9
Lives for gear
I reported this in January in their Customer Support. Back and forth maybe 10 times. They dont have any clue and seems to hope that problem will go away by it self.
Now they dont even respond to my email's. Good to know that Im not alone, but it is worring that have not fixed this then. They used to be responsive and have very good technical know how, but they are only and handful of people, is a single key person leaving they are lost.
Old 21st April 2019
  #10
Gear Nut
 
SF_Green's Avatar
I only have the saturation knob and don't have an issue. Sorry.

I ran into something similar with a couple plugs (forget which ones, possibly Melda) and it turned out that I was trying to use the VST2 version when there was a VST3. Went to plugin manager and hid the VST2's to make sure I was using the VST3 and the issue disappeared.
Old 21st April 2019
  #11
Lives for gear
Quote:
Originally Posted by SF_Green View Post
I only have the saturation knob and don't have an issue. Sorry.
I ran into something similar with a couple plugs (forget which ones, possibly Melda) and it turned out that I was trying to use the VST2 version when there was a VST3. Went to plugin manager and hid the VST2's to make sure I was using the VST3 and the issue disappeared.
What version number are you using? Is it on OSX or MSWindows?

Last edited by bace; 21st April 2019 at 04:57 PM..
Old 21st April 2019
  #12
Lives for gear
Quote:
Originally Posted by ilan View Post
The title says It all....
after inserting the plugin, Cubase pro 10 keeps running but you can't click anywhere. Only solution is to force quit.
anyone experiencing this?
Can you switch to generic editor? (It is in the top right corner and is a pull down menu)
Can you edit the parameters there? I got both 2&3 versions to respond after a switch to "generic editor" and back. But a left mouse event get the GUI to be unresponsive. I think they got some method overlay for findParameter that is malfunction, possible it is their integration of NI NKS that have caused this problem. If this is correct it should work with 2.4.51 versions.
Old 21st April 2019
  #14
Gear Head
 

Quote:
Originally Posted by DeadPoet View Post
not on my machine. Softube Tape & TSAR VST3 on a Win10 PC running latest CP10



Herwig
Also not here.
Old 21st April 2019
  #15
From what I've read.in different places the common denominator is that everybody experiencing this is using an Nvidia gpu....

That soundtoys plugin trick Does not work for me.

If I open an old project with lies of plugins including Softube it runs perfectly fine as long as I don't open the gui!
Old 21st April 2019
  #16
Lives for gear
Quote:
Originally Posted by ilan View Post
From what I've read.in different places the common denominator is that everybody experiencing this is using an Nvidia gpu....

That soundtoys plugin trick Does not work for me.

If I open an old project with lies of plugins including Softube it runs perfectly fine as long as I don't open the gui!
As that you can not open the menu or the switch fail, or generic editor can't change parameters, or the problem is back when you are back on the plugin editor?
Old 21st April 2019
  #17
Quote:
Originally Posted by bace View Post
As that you can not open the menu or the switch fail, or generic editor can't change parameters, or the problem is back when you are back on the plugin editor?
As soon as I open the regular editor the whole daw gui freezes.
Old 21st April 2019
  #18
Lives for gear
Quote:
Originally Posted by ilan View Post
As soon as I open the regular editor the whole daw gui freezes.
:-(

Have you tried to start the cubase.exe from a cmd? On OSX you some times get some critical error messages there. I have not tried that on windows but I think it should work.
Old 21st April 2019
  #19
It's not Cubase related. The exact same thing happens in studio one 3
Old 22nd April 2019
  #20
Gear Nut
 
SF_Green's Avatar
Quote:
Originally Posted by bace View Post
What version number are you using? Is it on OSX or MSWindows?
Cubase Pro 10.0.20 on Win 10 x64 1809. See my sig for other details.
Old 22nd April 2019
  #21
Lives for gear
Quote:
Originally Posted by ilan View Post
It's not Cubase related. The exact same thing happens in studio one 3
THen it seems to be OS/Drivers/Hardware that is malfunction.
Old 27th April 2019
  #22
Sooooooo,

the problem seems to be 4k related.
in FULL HD it's working fine....
Old 27th April 2019
  #23
Gear Maniac
 

Then it seems highly likely that it's something to do with your hardware.

It might be Windows-related, but I'm running Cubase Pro 10.0.20 on Win 10 (latest updates) at 4k on an Nvidia 1080 (4k main display, 1440 secondary), and have no issues with Softube (or any other) plugs.

Have you made sure absolutely everything is up to date on your machine, including the BIOS - have you checked your mobo manufacturers site for updates?

If you're 100% sure all your system drivers are fine, then try fully uninstalling the graphics driver and doing a clean install (not just an update).

This is a bit of an out-there, grasping-at-straws idea, but is there any chance that the pci-e slot you've plugged the card into isn't running at x16 speed? Some mobos begin to restrict certain buss speeds if you're using particular combinations of hardware - eg if you're using 2 nvme drives both at x4, you might lose the use of a couple of SATA ports, etc.

With that in mind, have you tried moving the card to a different pci-e x16 slot (and double-checked in the BIOS that the slot is running at full speed)?

I know no-one likes to have to do it, but if you've exhausted all other options, a clean Windows install might have to happen...
Old 20th May 2019
  #24
After installing the Cubase update from 9.5 to 10.0.20, one of my projects would not load. I tracked it down to the Softube TSAR-1R reverb plug. Removed that and it loaded. So I contacted Softtube and they told me to download the latest version and reinstall. That worked!

May apply to other Softtube plugs as well. I only use the reverb right now.
Old 21st May 2019
  #25
Lives for gear
Quote:
Originally Posted by diamondjim View Post
After installing the Cubase update from 9.5 to 10.0.20, one of my projects would not load. I tracked it down to the Softube TSAR-1R reverb plug. Removed that and it loaded. So I contacted Softtube and they told me to download the latest version and reinstall. That worked!

May apply to other Softtube plugs as well. I only use the reverb right now.
What version are they a now? The problem for me is not it does not load, it load and it process sound. But the qui hangs and the AI/QC are not working.
Old 29th May 2019
  #26
Lives for gear
 
Benj's Avatar
I had the same issue. Win 10 build 1709, Cubase 10.0.20 (and previous versions), but not using 4K and also have a Radeon video card. Disabling the OpenGL in each plugin setting seems to get things back to normal. I have a number of Softube plugins and they all seemed affected. Was not having this issue in Pro Tools, Reaper, Sonar or Live.
Old 30th May 2019
  #27
Quote:
Originally Posted by Benj View Post
I had the same issue. Win 10 build 1709, Cubase 10.0.20 (and previous versions), but not using 4K and also have a Radeon video card. Disabling the OpenGL in each plugin setting seems to get things back to normal. I have a number of Softube plugins and they all seemed affected. Was not having this issue in Pro Tools, Reaper, Sonar or Live.
Worked for me... Sometimes the bug still reappears, but most of the time it's OK.
Old 31st May 2019
  #28
Lives for gear
Quote:
Originally Posted by ilan View Post
Worked for me... Sometimes the bug still reappears, but most of the time it's OK.
It does not solve the issues on osx. Im feeling quite embarrassed to have recommend Softube to friends.
Old 15th June 2019
  #29
Lives for gear
 
GP_Hawk's Avatar
Quote:
Originally Posted by bace View Post
It does not solve the issues on osx. Im feeling quite embarrassed to have recommend Softube to friends.
I ended up uninstalling. I done with softube.
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