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E-Mail from Elemental Audio
Old 23rd May 2006
  #1
Here for the gear
 

E-Mail from Elemental Audio

received yesterday:

Hello,

********************************************
THIS MESSAGE CONTAINS IMPORTANT INFORMATION
ABOUT PRODUCTS YOU HAVE PURCHASED. PLEASE
READ THIS MESSAGE IN ITS ENTIRETY.
********************************************

Elemental Audio has entered into a partnership with Roger Nichols Digital, Inc., the software company founded by seven (7) time Grammy winning engineer/producer Roger Nichols. All Elemental Audio products are now exclusively licensed and distributed by Roger Nichols Digital. This is an exciting transition for each of us at Elemental Audio. We believe that our software development abilities combined with the engineering and production expertise of Roger Nichols makes for a very promising relationship.

It was important to us that our customers be treated as fairly as possible in this change. We are writing this message to help you fully understand the implications and to let you know what you can expect in the future. We hope that this information will help to alleviate any concerns or misgivings you might have had about this transition.


I. AVAILABILITY OF ELEMENTAL AUDIO PRODUCTS
As of May 19, 2006, Elemental Audio products are no longer available for purchase. All Elemental Audio products will, however, be continued in some form under the Roger Nichols Digital name. Every Elemental Audio product may not be immediately available, but each will be available as a Roger Nichols Digital equivalent in the near future.

II. SUPPORT FOR CURRENT CUSTOMERS
We will continue to provide technical support and customer service to all of our current customers for the foreseeable future. You may still access the Support area of our web site at < http://www.elementalaudio.com/support/ > to view the Knowledgebase, contact us, access your downloads, submit email address changes, etc.

III. FUTURE UPDATES
We will provide at least one additional update to each commercial Elemental Audio product. This update will add Mac-Intel support and may incorporate bug fixes and other minor changes. Updates will be to the Elemental Audio products with which you are familiar; these updates will not require a move to the Roger Nichols Digital equivalents. There will be no charge associated with these updates. As usual, you will be notified by email when the updates become available.

IV. ROGER NICHOLS DIGITAL VERSIONS VS ELEMENTAL AUDIO VERSIONS
You should be aware of some of the primary differences between Elemental Audio branded products and the Roger Nichols Digital (RND) equivalents. First, RND products are to be available as boxed versions with printed documentation (in addition to being immediately downloadable). Second, RND products will be distributed by a network of independent dealers and distributers as well as being sold/distributed by RND itself. Third, RND products all utilize an iLok for copy protection.

V. PRICING
There will be a difference in the prices of Elemental Audio products and the equivalents distributed by Roger Nichols Digital. While Elemental Audio does not control the pricing of Roger Nichols Digital products, we have made an effort to ensure that the cost to you associated with this change is as small as possible as described in the FUTURE PRODUCT DEVELOPMENT section.

VI. COPY PROTECTION (iLok)
As you may be aware, there was a significant amount of pirating of Elemental Audio products. To reduce the incidence of piracy, Roger Nichols Digital branded products are protected by iLok; authorizations may be placed on an existing iLok - a separate iLok is not required. We have received many requests to add support for iLok copy protection over the years, so many customers should be pleased by this change. Note that Elemental Audio branded products will not be changed to use iLok for copy protection. When you receive your planned update(s) the standard Elemental Audio copy protection will still be in place.

VII. FUTURE PRODUCT DEVELOPMENT
Elemental Audio products will not be developed in the future beyond the planned updates mentioned previously. Thus, you will need to move to the Roger Nichols Digital equivalents to benefit from future product enhancements. We all wanted to make it easy for you to continue with the Roger Nichols Digital equivalent(s) of your Elemental Audio products, so you can benefit from future updates and changes. At some point in the not-too-distant future, you will be given the opportunity to move to the RND branded equivalent of your purchased Elemental Audio product(s). You will not be expected to pay the full price to continue on with the products you have purchased, however, there will be a nominal charge (e.g. $20 or so) associated with this move, sufficient to cover the cost of the boxed version/printed documentation, etc. We will send you more information about moving to the RND equivalents once all details have been finalized.

VIII. ELEMENTAL AUDIO'S FUTURE
Elemental Audio will continue to exist as a separate entity and will, for the foreseeable future, continue to develop audio related products. Like existing Elemental Audio products, future products developed by Elemental Audio will be distributed by Roger Nichols Digital.

IX. CUSTOMER SPECIAL
Please be advised that last month's Customer Appreciation special was conceived of and put in place based purely on customer request/feedback and prior to any relationship between Elemental Audio and Roger Nichols Digital. Though ill-timed, the special was not in response to any anticipated change. We regret any confusion the timing of these events may have caused.


It is a pleasure producing software for you and we appreciate the support you have given us. We trust that you will give us your support now as you have in the past - we'd certainly like to have you with us as we make this transition. We hope that, like us, you see this move as a step in a positive direction. Roger Nichols Digital (RND) products have much to offer. In addition to the software itself, they will have the benefit of the experience of an accomplished engineer and producer, which should result in improved usability for you. The products will include printed documentation as well as presets developed by Roger Nichols, both areas where Elemental Audio products could have stood to improve (based on feedback we have received). And these are just a few of the benefits to you of the Roger Nichols Digital and Elemental Audio relationship.

As always, please feel free to contact us if you have any questions or concerns. Note that our response may be delayed due to a high volume of email. If the volume of mail we receive in response to this news is very high, we may elect not to respond to messages that do not request or actually require a response. In any case, we do read every message we receive, so you can be assured that your thoughts will be considered whether you receive a personal response or not. If you do not receive a personal response but would like one, please feel free to write back to us to request one.

Thanks, again!

Very Sincerely,
The Elemental Audio Team

------------------------------------
Customer Service & Support
[email protected]

Elemental Audio Systems
http://www.elementalaudio.com
------------------------------------




--------------------------------------------
This message describes Elemental Audio's relationship with Roger Nichols Digital and the affects of this relationship on you. All of the statements in this message are true to Elemental Audio's best knowledge at the time of writing. However, some of the items discussed in this message could be affected by circumstances or parties outside of Elemental Audio's control.
Old 23rd May 2006
  #2
Lives for gear
 
ArcCirDude's Avatar
 

There's a thread about this in the "New Product Alert" forum.
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