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SSL MadiXtreme/Alphalink problem: could not set sample rate to specified value DAW Software
Old 12th March 2012
  #1
Gear Head
 

SSL MadiXtreme/Alphalink problem: could not set sample rate to specified value

Hi,

I recently recorded a session at a studio at 96Khz, but have run into a problem when trying to open it on my own system. I get the error message "Could not complete the Open Session command because Pro Tools could not set sample rate to specified value"

Until this point I've only ever worked at 44.1, and didn't have any problems. Now I can't open or create any sessions, regardless of sample rate.

I'm running Pro Tools 9.0.6, on Windows 7, MadiXtreme (build 19, 1 MADI), SSL Alphalink

Having googled the error message there seems to be plenty of people who have encountered this error, but none of the solutions work for me, and none of them were with the MadiXtreme anyway.

I've tried lots of things, thrashing Pref/Database, disabling Windows sound, disabling all other audio device on board motherboard, nothing helps.

I was able to open the session through Asio4All, so maybe that's a clue as to what is wrong. Another thing that might be helpful, in Playback Devices, when I right-click SSL Soundscape and press "Test" it says "The device is being used by another application", though everything is closed.

Any help would be really appreciated!
Old 13th March 2012
  #2
Gear Head
 

Anybody have any ideas?
Old 13th March 2012
  #3
Jai guru deva om
 
warhead's Avatar
 

You could contact SSL for tech support, overall I have found them helpful and usually respond within 24 hours.
Old 13th March 2012
  #4
Gear Head
 

Yeah have done, just thought somebody might have had the same problem and could get a quick reply. I'll see what the SSL guys have to say about it anyway, thanks.
Old 13th March 2012
  #5
Lives for gear
 
LeMauce's Avatar
How to do you sync your system? Try to sync your Alphalink to your MadiXtreme with a BNC cable. Re-open your session and save a new copy of the project. Take that copy/project for working outside. That can help.
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