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Help with installing Pro Tools LE ??
Old 27th April 2006
  #1
Lives for gear
 
jgrif08's Avatar
 

Help with installing Pro Tools LE ??

I'm trying to help a friend install Pro Tools LE MBox2 on his G4 Powerbook. Its being very problematic. I have little to no experience with Pro Tools, specifically installing it. In the getting started manual it recommends that you do not record to the 'system drive'. What exactly does this mean? He purchased an additional Seagate Hard Drive (300 gB if that matters?) The manual recommends initializing the drive before installing the program. Should we back up all files onto the new hard drive then initialize the main computer hard drive?? This won't delete the programs on his computer will it? I'm very confused by this and am just looking for a basic explanation of how to best make this work. Right now Pro Tools constantly crashes. So we uninstalled the program and are going to start over and hopefully get it right this time.

also we are getting no audio out of the MBox. I checked in AMS and it is set as the default in and out for audio on the OS level. Also audio is getting in just fine, just no output?? The manual states that the MBox may not work properly if it is connected to USB hub, which it is. I have a feeling this may be the cause of the problem. However, when we connect it directly to the powerbook it shuts on and off repeteadly (unsteady USB power unless connected to a hub). Anyone else ever had this problem? Any ideas?

Thanks in advance,
J
Old 27th April 2006
  #2
Gear Maniac
 
2A Batterie's Avatar
 

My best advice would be to go to the Digi forum's.
http://duc.digidesign.com/postlist.php?Cat=&Board=UBB24
Good luck!
Old 27th April 2006
  #3
Gear Maniac
 
davenutz's Avatar
 

sounds like a powerbook problem. mbox2 is also very finiky about which USB port it is plugged into...usually it likes the rearmost one, which for some reason on Ibooks has a better supply of power. I dont know about powerbooks though.

Initializing, in most situations, is the Mac word for formatting a drive. All the contents of the drive will be erased, including OS, programs, files, etc...

Back everything important up beforehand, and make sure you have the install CD's or DMGs, or Images backed up.

what specific os are you using and what version of PT?
Old 27th April 2006
  #4
Quote:
Originally Posted by 2A Batterie
My best advice would be to go to the Digi forum's.
http://duc.digidesign.com/postlist.php?Cat=&Board=UBB24
Good luck!
Yes probably a better bet there. This forum (as you probably know) is more geared towards.... errrrr.... gear.

heh

There is a computers forum on Gearslutz that might be of some help but the specialists are really on Digi's site as you can imagine.

Good luck.
Old 27th April 2006
  #5
Lives for gear
 
Curve Dominant's Avatar
Quote:
Originally Posted by jgrif08
In the getting started manual it recommends that you do not record to the 'system drive'. What exactly does this mean?
It means this:

You connect and maintain a seperate external drive to which the PT audio and session files get recorded and saved to, at all times, on every session.

In PT, you set Disk Allocation so the audio gets recorded to the seperate external drive, NOT the system drive.

WHY: the system drive runs the computer OS and the PT program ONLY. That's enough for the system drive to handle. If the system drive tries to do all that AND record audio simultaneously, you will eventually fry the system drive. One drive can't take all that - HENCE the seperate external drive dedicated to recording and saving the audio (as well as storing the PT session files - you want to keep all that together on one drive).

Quote:
He purchased an additional Seagate Hard Drive (300 gB if that matters?)
That's fine for now; we won't get too hung up on which are the best external drives just yet, let's get the basics worked out first, and then we can have a whole new thread dedicated to "What's The Best External Drive." First things first!

Quote:
The manual recommends initializing the drive before installing the program. Should we back up all files onto the new hard drive then initialize the main computer hard drive?? This won't delete the programs on his computer will it?
YES, IT WILL. DO NOT INITIALIZE THE COMPUTER'S SYSTEM DRIVE.

It is OK, however, to initialize the external Seagate BEFORE you start using it, if that's what you have to do to get it to start working.

This is a basic response, and you will no doubt have many follow up questions. Do not hesitate to post them, and we will walk you through this. The first steps in getting a PTLE system configured are crucial, and will make the difference between a successful system, and a very buggy or even unusable one, so be very thorough about how you proceed here.
Old 28th April 2006
  #6
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jgrif08's Avatar
 

none of the USB ports on the computer will power it properly. Will it work if its plugged into a USB hub or does he just need to scrap the whole idea and get cubase? This is unbelievably frustrating (and its not even my system, or $$ for that matter).

I'm starting to wonder if I just need to advise him to return this system and go with something else. I dont want to tell him that if I dont need to though. The mbox appears to work all right plugged into the hub. However, if this will result in a buggy and unstable system then at what point do you have to just forget about using PT?

and what about the registration process for the plug in bundle he bought? does anyone know what the hell that 'challenge' is all about? a bunch of jibberish in the upper box, then it tells you to respond to the challenge below.... what is that all about? I can't figure this out either.
Old 28th April 2006
  #7
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daniel c's Avatar
 

There is a known issue with the Powerbook G4 and the Mbox 2. On the digi website there is a firmware update for the Mbox 2 that you have to download and install. This fixes the powering problems with the Mbox 2.

Ah the good ole, challenge and response, write down or copy the string of characters in the challenge. Then you have to go to the the software developers website (it's sampletank, t racks, and amplitube right? ik multimedia), and there will be a registration page. Enter the challenge, and a response will be given to you. Write down or copy the response and enter it in the response box.

You really should ask about this at the Digidesign users conference, or take it back to the store and get them to help your friend install it all. It can be better to admit you don't know what you are doing. I only say this with the bst of intentions, because I had mine up and running very quickly.
Old 28th April 2006
  #8
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jgrif08's Avatar
 

Quote:
Originally Posted by daniel c

You really should ask about this at the Digidesign users conference, or take it back to the store and get them to help your friend install it all. It can be better to admit you don't know what you are doing. I only say this with the bst of intentions, because I had mine up and running very quickly.
i realize that. I think more of the problem came from the fact that when he bought it he didn't really take the time to read through any of the 'getting started' stuff. While it may not be necessary to read the whole thing, there were a few steps that he missed that I believe would have been beneficial for him. I don't profess to be a Digidesign expert, nor do I care to be IMHO. I had Logic up and running on my comp, along with Reason and brand new interface, in under an hour.... what is it about this MBox that makes it such a hassle?
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