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Slate Trigger purchase issue
Old 5th December 2011
  #1
Lives for gear
 
Sofa King's Avatar
 

Slate Trigger purchase issue

Hello All,
I know the folks from Slate hang here, so I hope they might catch this and help resolve my problem.

Back on cyber Monday I attempted to buy ONE download of Trigger.
Due to a refresh issue of their shopping cart, or my dumb fingers, I accidentally purchased TWO.
I have not downloaded any of the purchases.
I hoped they could simply refund one.

I phoned that day and left a message detailing the mishap.
That night I sent an email to the support address.
A few days later I created a support ticket.
A day later I added more comments to that ongoing support ticket.
Then on Friday I responded to a direct email Slate sent regarding a separate download issue.
Ive yet to hear anything regarding a resolution.

So again, if theres any Slate folks here, please let me know how we can fix this.

thanks,
Sean
Old 5th December 2011
  #2
Here for the gear
 

They've always been quick for me, but their prices were very good... I have a feeling they've been busy.

If they don't see it here, I'm sure the email backlog will be cleared quickly.
Old 5th December 2011
  #3
Lives for gear
 
Sofa King's Avatar
 

Quote:
Originally Posted by bleepo View Post
They've always been quick for me, but their prices were very good... I have a feeling they've been busy.

If they don't see it here, I'm sure the email backlog will be cleared quickly.
Thanks man,
I hope they do.
Old 5th December 2011
  #4
Slate Pro Audio / Slate Digital
 
Steven Slate's Avatar
 

Hi there. PM your support ticket and I'll find out whats up. Sorry about the issue, but it will be resolved.

Cheers,
Steven
Old 5th December 2011
  #5
Lives for gear
 
Sofa King's Avatar
 

Quote:
Originally Posted by Steven Slate View Post
Hi there. PM your support ticket and I'll find out whats up. Sorry about the issue, but it will be resolved.

Cheers,
Steven
PM sent.
Thanks
Old 5th December 2011
  #6
Lives for gear
 

Well there ya go!
Old 8th December 2011
  #7
Lives for gear
 
Sofa King's Avatar
 

Quote:
Originally Posted by Steven Slate View Post
Hi there. PM your support ticket and I'll find out whats up. Sorry about the issue, but it will be resolved.

Cheers,
Steven
Hey Steven,
Thanks for fixing this issue.
I appreciate your attention, and follow up.

best,
Sean
Old 7th January 2012
  #8
Gear Head
 

slate trigger license number problem

hello

my name is christophe
i write you from belgium
i already pm'd you, but i'd like to put it here as well, since people seem to address their issues personally to you
so what's going on ...
i first tried the slate trigger demo and liked it a lot so i decided to buy it online (the download version)
everything was going nicely, the payment has been done, but then i received an email without lic nr
which i need of course to download the files
how could i ressolve this in a quick and practical way?

kind regards

christophe vandewoude - belgium
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