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Pro Tools HD 8 to 9 (free upgrade to HD 9) ?
Old 18th December 2010
Gear Nut
The90049's Avatar

Pro Tools HD 8 to 9 (free upgrade to HD 9) ?

Just bought a new HD setup which comes with HD 8, new, sealed in the box. Also has the latest new ilok version 2 which had PT8 and HEAT on it.

I've had a bunch of HD systems before and the registration seemed straightforward. This time the only registration card that it had was an HD 8 (backup license), which I registered.

I was told this PT 8 licenses can be upgraded to PT 9 HD at no cost, but even after calling Avid, they told me to just wait 3-4 days until I get an email saying I can upgrade to PT 9 HD. Others got that email instantly.

Anyone else in this situation? Getting impatient waiting around for potentially nothing to happen.

Last edited by The90049; 21st December 2010 at 12:22 AM.. Reason: speling waz rong
Old 18th December 2010
Lives for gear
kooz's Avatar

I feel your pain.
I did a Hardware Transfer the other day and still haven't heard back that it's been completed. I'll get on to them if a week passes without notification...but they're probably crazy right now dealing with the new version and all the big players doing upgrades/crossgrades.
Old 22nd December 2010
Gear Nut
The90049's Avatar

Avid called me based on my post on DUC and resolved the issue. Seems some of the PCIe crossgrade packages had a strange registration card instead of the standard card.

HD9 upgrade emailed instantly as well.
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