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Blue Mics incredible customer service unbeleivable Condenser Microphones
Old 30th August 2007
  #1
Gear Maniac
 

Blue Mics incredible customer service unbeleivable

I own a Blue Bottle and after about 3 months it developed a problem with the power supply.I called Blue and told them that the mic sounded so incredible that I used it daily and would be lost without it.They issued a pickup same day and I received the mic back at the studio in SC less than 24 hours .The next day air and repairs were covered by their warranty as well.It's nice to see that a high end product is backed up by people that understand the fact that their gear is used by some to earn a living.A peice of pro gear is only as pro as their service department and Blue is Number 1!They were also pleasant and easy to reach on the phone.

Gearsluts should have more posts regarding both positive and negative customer service stories to help others buy from comanies that help full time audio users keep their clients happy and on schedule.Negative experiences are even more important posts because I hate spening 2-4k on a peice of gear then having the manufacturer treat me like I bought it for 59.00 from Musicians Friend.
Old 30th August 2007
  #2
500 series nutjob
 
pan60's Avatar
 

i love BLUE mics and as well i have found their customer service too be top notch!
i have one of the new woodpeckers in for review and i must say this is a stunning mic.
Old 29th September 2007
  #3
Gear Head
 
Stephen Pruitt's Avatar
 

Let me second the recommendation on BLUE's customer service. They are simply the best. I would tell you the whole story, but I'm embarrassed to do so. Never has anyone done so much for so little (free). I am simply in awe of their customer service.

I simply cannot recommend BLUE (or the BLUE Bottle and caps) highly enough.

Stephen
Old 29th September 2007
  #4
They are great!
I bought one of the first BlueBerries and I love it!
I alway hated the pins to attach the Mic..few years later I realized that finaly they changed the pins..I contacted Blue and told them that I want to buy the new pins....they next day sent it to me for FREE!!!

Great Products and customer support!!!
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