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Old 16th February 2010
  #6
Every time I have had to send something back to them the whole process has been hassle free and and very easy. No problem getting them on the phone and the products sent back have been repaired for a reasonable fee and on their way back to us in a more than reasonable time frame. They seem very professional about doing repairs and the communication with them has always been very good.

Not sure why you are having problems.