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Old 17th September 2020
  #1360
Gear Maniac
 

Quote:
Originally Posted by Piedpiper View Post
It also might take significant time away from what little they are able to devote to getting anything done in the current situation. As maddening as it may be, I'm guessing they would prefer people trust that they will get their products asap, and leave them to it. Not condoning the fairness of that, but it might be prudent to lean in that direction. Companies that take better care of themselves and their customers also do a better job of factoring all that into their business plan, which includes charging twice as much. That's the tradeoff.
I’ve been and remain rather understanding, particularly given the pandemic, but they have one or two support staff that aren’t building product and could send an email update every two weeks about where they were in production. Really any proactive emails would be welcome on my part.