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Old 18th September 2019
Lives for gear
T_R_S's Avatar
Originally Posted by carloff View Post
I have really strange experience with Avid support.
I by mistake paid subscription plan, instead of renew my perpetual licence. (for 99)
I bought perpetual licence and renewed it after. (for 199)
I asked kindly what to do.And if I lost the 99,- (I just wanted to know)
They wrote me after 5 days that they made some maintenance on my account. So I looked there and they canceled my perpetual plan, and put there subscription license instead. So it seems I lost not only 99 but 199,- . I´m very angry. It is simply hilarious!Could even the person with bit of intelligence make it? without any question? Without no excuse?
You'll need to call Avid and clean it up for you - They will doit int will just take a few days to get it straight.