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Old 26th August 2019
  #12
Lives for gear
 
swafford's Avatar
 

Spent the weekend moving my daughter into off campus housing at Theā„¢ Ohio University and of course it's the local Bell at 12Mbps or Spectrum at 100Mbps, she had a data driven major and just streaming TV so of course she wanted Spectrum. After 90 minutes on hold to acquire her service, she opted to self install instead of waiting 2 months for a tech. She asked them to hold shipment till she was there, and of course they didn't bother. Simple set up till she attempted to change the SSID via the manage tab on the Spectrum site, and it disabled her wifi. I've set up plenty of routers over the years, so doing a pin reset and then accessing the admin GUI on the router via a laptop was pretty straightforward, but if she'd been left to do it herself, she would have been lost.

Great job Spectrum!