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Old 7th February 2019 | Show parent
Originally Posted by BigBigness View Post
Wow... These are some seriously crappy and quite frankly annoying responses to a guy clearly having an absolute nightmare... Has anybody read his messages properly?? Or do you guys work for presonus ?? He is not talking much about the quality of the product but the customer service, or lack of, he is receiving from presonus.

As some one who is new to this scene, and had the Presonus Eris E5 for about a week.. While I am absolutely THRILLED with them, and about to add the Temblor T10 - this is a major concern, as things go wrong... customer service is important, VERY important to me.

I feel for you cwhiley, I hoe very much you managed to get this sorted, if I was in your position, I would be STEAMING also.

All the best mate.
I have never had a problem with Presonus tech support. Others have. All this transpired in October of 2018. FWIW.