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Old 29th October 2018
I used to own a piece of Presonus gear (a two channel microphone preamp). I had to send it in for repair (cracking on the inputs) and I had to pay freight to them and then they returned it after the repair postage paid. The whole process took about two weeks and the repair was done under warranty. They could not have been nicer about the whole process and it was quick and they did the repair for free. This was about 10 years ago so maybe things have changed. Shortly after the repair I sold the unit on Ebay so I don't know if the repair held. Suggest talking to customer service and ask to speak to a manager. Best of luck!