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Old 22nd October 2018
Gear Head

Wow, so they send you a repair form AFTER THE ENTIRE SUPPORT process.

They actually expect you to enter your credit card, billing address, and CCV number on a a .rtf document to get a RMA number. :o

I refused. It's a warranty repair anyhow so they should need no payment.

I was just floored that their actual process is to store credit card numbers in unsecure .rtf documents. That's just plain bad.