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Old 27th September 2016
  #1131
Gear Addict
 
Michael Lapke's Avatar
 

Hi Ianpb,

I am sorry to hear about the trouble you have experienced in the past regarding your B-1 Microphone and trying to reach support. Personally, I can sympathize with your frustration (having experienced this myself with other companies) in regards to not being able to find an actual contact number on a manufacturer's website, and it's apparently becoming more and more popular these days. Any of our reps have the ability to provide customers with guidance for contacting our support service centers or CARE facilities directly, so we apologize that this was not handled correctly in the past.

For the past several years we've been working hard on implementing better measures to offer direct support to customers who need it. In addition to Community Specialists like myself who reach out to customers on forums and social media, we have been making significant improvements to our infrastructure to provide help and support to our customers that need it. Our website has recently been completely redone with a section dedicated for support. Here you can provide your personal contact information to us in written form, and this way a dedicated CARE technician can reach out you directly via phone or email if you prefer.

I invite anyone to send me a direct message here and on social media if there is anything I can do to offer support of guidance in regards your BEHRINGER products in the future. I'll be glad to assist in any way I can.

Let’s keep in touch,

Michael Lapke
Specialist, Community
MUSIC
BEHRINGER