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Old 26th September 2016
Gear Maniac

Originally Posted by Michael Lapke View Post
For any of those times when issues an issue arises then we invite you to reach out to our CARE department for additional assistance. We can be reached by phone at 702-800-8290 (US) or +44 1562 732290 (UK) or by sending us an email to [email protected] and one of our technical CARE specialists will be glad to assist you.

Let’s keep in touch,

Michael Lapke
Specialist, Community
Well it's such a pity those contact numbers were not on the Behringer website when the diaphragm of my B-1 microphone went faulty and, after the retailer played awkward, I fruitlessly searched for a means of obtaining a new one to fit myself. According to the Behringer website, the only point of contact was a UK agent who said "Sorry, we don't carry that part, and I don't know if it's even possible to obtain one."

Consequently, two years or so later, that microphone is sitting in a drawer dead and useless thanks to appalling and unreachable Behringer customer support. Furthermore, I wouldn't be surprised if this situation has not changed. I have no intention of checking the website now because I don't want to risk wasting my time being sent round in circles and dead-ends yet again.