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Old 29th July 2015
  #12
Gear Addict
 

Quote:
Originally Posted by Funtom View Post
you can buy it and return if you don't like, as far as i know that is the policy for products without demo
Not exactly. The actual policy says:

"1.3 Refund Policy. Due to the nature of Acusticaudio srl products (non-tangible digital goods), it is not possible to “return” the product therefore we DO NOT offer refund or exchange after purchase is made. If you are having any issue with the file, trouble setup, or have any questions, please submit a support ticket, we will do our best to resolve the problem. We always reccomand to try the trial versions before buy.
Note (only for product without a trial version): we can evaluate a refund during the first 14 days."



So you are right, there is 14 day eligibility for refund of acquas without demo
however the language of the policy does not state that the customer is
entitled to a guaranteed refund if the no trial and 14 day conditions are met
but that AA "can evaluate" a refund. In other threads it has been discussed to
no end that clear language and a clear commitment to refunds is needed. Some customers also reported that
a refund was denied and that a 1-year equal value credit at the AA store
was offered instead.

IMO a no-questions-asked refund policy of aquas without demos should be in place.