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Old 27th March 2015
Lives for gear
old ghost's Avatar

Not to jump on the bandwagon but the other day I pulled out a piece of gear that had been sitting in the box for awhile... it had malfunctioned under warranty and repaired without issue. Then the same output died again shortly out of warranty and I was told I was out of luck.

Today I pulled it out of the box hoping to use it again such as it was, and the entire thing is shot and passes no signal at all. I was considering picking up a central station but won't be now.

I understand how warranties work but in cases like mine with a documented warranty repair then repeat malfunction, I think working with people instead of throwing the book at them would be a better course to take for the company. But I guess the bottom line prevails.

It's not just Presonus either... when the same thing breaks again out of warranty at least a discount on the repair would go a long way.