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Qa / testing
Old 18th December 2019
  #1
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re5etuk's Avatar
Qa / testing

Hi

Most synths seem to come out full of bugs , lack of actual QA processes are being replaced by sending devices to influencers .

Can you confirm no features will be missing , broken or so obviously untested that the forums fill up with complaints from day1.
I know this might sound negative , but your device is high end, sounds good right now , but so do other devices that come out, some of which barely sync and function on release.

Good luck with the release.
Old 18th December 2019
  #2
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George Hearn's Avatar
 

Hi,

Sounds like you may have had a bad experience in the past, I'm sorry if this is the case. With any complex product there are likely to be some quirks/omissions. Part of what you are describing is a possibly a product of modern working methods borrowed from software development lands. The phrase "minimum viable product" springs to mind. Naturally as a hardware company we have to be more grounded!

Whilst we are doing our best, we cannot guarantee that some user experience exposes a software flaw we did not find. This is largely because with a complex instrument like this, customers will configure and use it in ways we as designers may not have imagined. In practice in engineering this is nearly always the case and is mitigated to greater and lesser extents by the robustness of the processes at the manufacturers/designers.

If we find validated reports of problems with a product we raise an internal process for dealing with it. Sometimes in practice some guidance or read of a manual can solve problems, sometimes a firmware update.

We would of course love never to have to update the firmware! We have had hardware with us for many months now and have been genuinely exercising it. My machine has travelled extensively now. We have a reasonable sample of units 'doing the rounds' in addition to our own test units and a dedicated reporting platform for our test group. We have internal processes for development and test and have at least tried to approach the project with some of the rigour that I have been used to designing medical devices and avionics in the past.

Hopefully my response is not seen too much of a compromise between realism and the ideal!

Kind regards, George
Old 18th December 2019
  #3
Lives for gear
 
re5etuk's Avatar
Thanks for the reply.. perhaps your background in f1/high precision engineering will also have helped to avoid hardware issues and any delays would hopefully show an attention to detail.

Yes.. I’ve bought a few boxes that were MVP, none of the issues came up in previews by respected online websites so I’ve become more cautious.
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