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Acustica Audio releases Navy2: the MODERN DREAMWARE ANTHOLOGY.
Old 13th September 2019
  #241
Here for the gear
 

Quote:
Originally Posted by Chris A. View Post
To Acustica and Giancarlo:

I just received a total blow off from your support team about the issue I am having with the Navy2 EQ. I have almost all of your plug-ins and have been supporting your company from the very beginning.

I have a 12 core mac and am using Pro-Tools Ultimate 2019.6. If I load just ONE instance of Navy2 EQ by itself in a blank session, it spikes the CPU to 100% and it stays there. It is completely unusable. NONE of your other plug-ins do this on my system. I can add many instances of the Navy2 comp and strip in full mixes with no problems. There is obviously a problem with just the Navy2 EQ on some mac systems and I am not the only one experiencing the issue. I have attached a screenshot of a facebook thread from the Acustica facebook group to show you.

I was told by Acustica support that I should just buy a new computer and then the ticket was closed. Really? that is the answer I get?...and I am not the only person reporting this problem.

Please talk with your support team. I hate having to post this in public, but I am tired of the kind of responses I get from Acustica support.

Thanks.

support ticket ID: 9971

SAME! I bought Navy2 some days ago and it's spiking to 100% every X seconds. From 40% to 100% every 5 seconds or so, causing clicks and freezing the system. I still have to create a ticket. Did they solve your case?


I have a computer with an Intel 9900k and 64Gb DDR4 Ram so...the computer is not the issue.
Old 13th September 2019
  #242
Posted this in the wrong thread, so reposting it here.

To get the best harmonic distortion use the Group preamps.
Attached Thumbnails
Acustica Audio releases Navy2: the MODERN DREAMWARE ANTHOLOGY.-.jpg   Acustica Audio releases Navy2: the MODERN DREAMWARE ANTHOLOGY.-off.jpg  
Old 14th September 2019
  #243
Gear Nut
best = most? the group pres did sound the most colored to me.
Old 14th September 2019
  #244
Lives for gear
 
doom64's Avatar
Quote:
Originally Posted by shaytron View Post
best = most? the group pres did sound the most colored to me.
Yup. It has been like that since version 1.

DIR or Direct were the line inputs. Least coloration.
Mix was the stereo buss and it had some more.
P71 and P81 were the microphone inputs.
Group were the sub mix busses if I recall and they had the most transformers and the most coloration.


NAVY2 just gives users a bunch more samplings of those ins and outs.
Old 15th September 2019
  #245
Here for the gear
 

Quote:
Originally Posted by gabrielaudio View Post
SAME! I bought Navy2 some days ago and it's spiking to 100% every X seconds. From 40% to 100% every 5 seconds or so, causing clicks and freezing the system. I still have to create a ticket. Did they solve your case?


I have a computer with an Intel 9900k and 64Gb DDR4 Ram so...the computer is not the issue.
No, not fixed. Giancarlo said there were not enough support tickets submitted about the problem for them to care about it. So, not important enough for them to fix it. That is how they operate.

I have a feeling that there are many more people that have issues, but do not have the time to go through the trouble of submitting tickets and dealing with the way they handle support. I don't have time for it actually, but I did in the case. It still does not work for me...will I submit more tickets in the future? Probably not if it's just a waste of my time.

Last edited by Chris A.; 15th September 2019 at 09:55 AM..
Old 15th September 2019
  #246
Gear Addict
 

Quote:
Originally Posted by Chris A. View Post
No, not fixed. Giancarlo said there were not enough support tickets submitted about the problem for them to care about it. So, not important enough for them to fix it. That is how they operate.

I have a feeling that there are many more people that have issues, but do not have the time to go through the trouble of submitting tickets and dealing with the way they handle support. I don't have time for it actually, but I did in the case. It still does not work for me...will I submit more tickets in the future? Probably not if it's just a waste of my time.
This CPU spikes behaviuor is not new to me. It is like this for years. Sometimes (in differrent pluigibs) it is worse sometimes better. I think it is complex problem in framework or it would be rather fixed aleeady.
Old 15th September 2019
  #247
Here for the gear
 

Quote:
Originally Posted by Chris A. View Post
No, not fixed. Giancarlo said there were not enough support tickets submitted about the problem for them to care about it. So, not important enough for them to fix it. That is how they operate.

I have a feeling that there are many more people that have issues, but do not have the time to go through the trouble of submitting tickets and dealing with the way they handle support. I don't have time for it actually, but I did in the case. It still does not work for me...will I submit more tickets in the future? Probably not if it's just a waste of my time.
I was doing checks and it's the same issue: the EQ version, not the strip one.

As customers we should have some kind of response or solution at some point.
Old 15th September 2019
  #248
Quote:
Originally Posted by zaphod View Post
48 kHz will be available soon
Any more word on this?
Old 17th September 2019
  #249
Here for the gear
 

Quote:
Originally Posted by linkstate View Post
This CPU spikes behaviuor is not new to me. It is like this for years. Sometimes (in differrent pluigibs) it is worse sometimes better. I think it is complex problem in framework or it would be rather fixed aleeady.
That's a huge issue then. You shouldn't sell plugins that can't be used!
Old 17th September 2019
  #250
Lives for gear
 

I’d like to be able to demo with the 48khz packs before the intro if possible.
Old 17th September 2019
  #251
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doom64's Avatar
Quote:
Originally Posted by Colin McCabe View Post
I’d like to be able to demo with the 48khz packs before the intro if possible.
That's not how it works.
Old 17th September 2019
  #252
Here for the gear
 

Angry

Quote:
Originally Posted by doom64 View Post
That's not how it works.
Yeah, unfortunately. I also thought 48 khz would be available before the intro price is over but now the early bird price is gone and I'm kicking myself for not buying Navy2. I'm new to AA so this will be a lesson. Still ... ugh.
Old 17th September 2019
  #253
Lives for gear
 

I understand that, But I own just about every AA plugin and this one didn’t sound quite right as is... even for $40

Quote:
Originally Posted by doom64 View Post
That's not how it works.
Old 17th September 2019
  #254
Lives for gear
 
doom64's Avatar
Quote:
Originally Posted by Colin McCabe View Post
I understand that, But I own just about every AA plugin and this one didn’t sound quite right as is... even for $40
At 48 kHz? Or 44.1/96 as well?
Old 17th September 2019
  #255
Gear Nut
 

Quote:
Originally Posted by Colin McCabe View Post
[...] and this one didn’t sound quite right as is... [...]
I posted this a few weeks back:

Acustica Audio releases Navy2: the MODERN DREAMWARE ANTHOLOGY.

Problem might have to do with sample rate conversion of the plugin.

Hope it helps.
Old 19th September 2019
  #256
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zaphod's Avatar
Quote:
Originally Posted by kc23 View Post
I posted this a few weeks back:

Acustica Audio releases Navy2: the MODERN DREAMWARE ANTHOLOGY.

Problem might have to do with sample rate conversion of the plugin.

Hope it helps.
It should be fixed in latest updates
Old 19th September 2019
  #257
Quote:
Originally Posted by zaphod View Post
It should be fixed in latest updates
Hello Zap, does this mean that the eq-issues while working in 48 K are solved now or have been updated? Thanks, Geret
Old 19th September 2019
  #258
Gear Nut
 

Quote:
Originally Posted by Geronimos Guitar View Post
Hello Zap, does this mean that the eq-issues while working in 48 K are solved now or have been updated? Thanks, Geret
Hi

I think they're solved because of the update hehe

As far as I recall, the last update included the 48 and 88 packs, so that should take care of the problems.
Old 19th September 2019
  #259
Quote:
Originally Posted by kc23 View Post
Hi

I think they're solved because of the update hehe

As far as I recall, the last update included the 48 and 88 packs, so that should take care of the problems.
Thanks for the info. Didn't notice the update. So many people were asking for it that I thought there would be a notifier... Update there or something. :-)
Old 20th September 2019
  #260
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denork's Avatar
The discount is over!
Old 21st September 2019
  #261
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Gemylon's Avatar
Quote:
Originally Posted by denork View Post
The discount is over!

And ... that ends 7 weeks + with discount.

Not bad, not bad






Last edited by Gemylon; 21st September 2019 at 07:06 PM..
Old 22nd September 2019
  #262
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screentan's Avatar
 

Quote:
Originally Posted by Gemylon View Post
And ... that ends 7 weeks + with discount.

Not bad, not bad

Black Friday is two months away for those that missed out.
Old 25th September 2019
  #263
Gear Maniac
EQ B Echo Bug?

Someone at facebook group commented about possible echo bug with eq b and group preamps. I made an example with EQ B turned on and afterwards 30 db of limiting to make it really clear.

https://www.dropbox.com/sh/s0tie430g...O2rbrVnVa?dl=0

Is that the so called "echo bug"?
Old 25th September 2019
  #264
Lives for gear
 
zaphod's Avatar
Lately betatesters are paying attention to it: if there is some trouble generally they report it.
If you find a combination which is causing issues (echo, interpolation, damaged sampled) just raise a ticket. A note: they need to replicate it, so they need a screenshot of the exact settings
Old 25th September 2019
  #265
Gear Maniac
Quote:
Originally Posted by zaphod View Post
Lately betatesters are paying attention to it: if there is some trouble generally they report it.
If you find a combination which is causing issues (echo, interpolation, damaged sampled) just raise a ticket. A note: they need to replicate it, so they need a screenshot of the exact settings
That guy who found out about this also found various issues with the new Sand as well. Seems that the only way is a ticket.

I raised a ticket. It is not hard to reproduce - you just have to engage all eq bands and add limited with heavy reduction to make it perfectly obvious.
Old 25th September 2019
  #266
Lives for gear
 
zaphod's Avatar
Sand was checked multiple times, but it is ok, a ticket is the way to go. Obviously if you limit it extremely you could raise the noise to a level where you get artefacts.
On the real gear in the same conditions you would get incredible amounts of noise. If the product is not suitable for you just ask for a refund. Normally they limit noise to very low amounts when all bands are engaged, keep in mind products are sample based
Old 3 weeks ago
  #267
Company Rep
 
AcusticaCM's Avatar
Quote:
Originally Posted by cjack2020 View Post
I'm digging this, may be the first Acqua I buy

Edit: @ AcusticaCM my cpu is doing backflips.. :( is there any chance of you doing an update with the preamp/console summing version of the plugin as standalone, (the same way you have cola and sand3 set up) and would that even help at all?
Hey Jack, I'm not into the development/updates area, sorry. Products have updates and improvements regularly tho.
Try increasing the buffer size of your DAW, freeze, bounce.
Old 3 weeks ago
  #268
Gear Maniac
 
cjack2020's Avatar
Quote:
Originally Posted by AcusticaCM View Post
Hey Jack, I'm not into the development/updates area, sorry. Products have updates and improvements regularly tho.
Try increasing the buffer size of your DAW, freeze, bounce.
Thank you. Fantastic plugin. Wish I didn’t miss the intro sale...any chances of Black Fri. or holiday sale for this? I need this.
Old 3 weeks ago
  #269
Company Rep
 
AcusticaCM's Avatar
Quote:
Originally Posted by cjack2020 View Post
Thank you. Fantastic plugin. Wish I didn’t miss the intro sale...any chances of Black Fri. or holiday sale for this? I need this.
Maybe then, maybe earlier! To never miss a sale again, subscribe to the newsletter https://www.acustica-audio.com (bottom right of the page) and follow our Twitter https://twitter.com/AcusticaAudio
Have a nice Sunday!
Old 3 weeks ago
  #270
Here for the gear
Quote:
Originally Posted by kc23 View Post
Just did a couple of tests...


Indeed, sample rate conversion is the cause of incorrect freq behavior.

As far as I can tell, the switches in xml for SRC are indeed ON, as @ doom64 states. Specifically, Navy2 has on the fly SRC activated.

@ javahut has it (almost) right: the parameter is called RATECONVERSION in the xml. Mine was 300000, just changed the 3 for a 9 and now it reads:

<RATECONVERSION> 900000 </RATECONVERSION>

As far as I know, this parameter only changes the time it takes for the engine to do the SRC. Depending on machine, the default may not be enough.

Once changed, EQ freq behavior is now right.

I assume the same would apply to whichever eq has same problem in 48khz.



Hope this helps.
Is there any official statement about changing "rate conversion" and its effects on 48Khz sample rates projects?

I use mostly 48 too, but I'd like to know if we should consider changing for 44.1 since most updates and new releases aren't 48 sampled yet...

I took a look at the XML files for the libraries I have and this is what I have found:

Coral 2 (AU): 9000000
Coral Baxter (VST3): 300000
Crimson (AU): 1000000
Diamond 3 (AU): 300000
Diamond 3 (VST3): 300000
N4 player (AU): 4500000
N4 player (VST3): 4500000
N4 Virgo (AU): 4500000
PinkCM (AU): 0
Sand 3 (AU): 9000000
Sand 3 (VST3): 9000000
Taupe (AU): 9000000
Taupe (VST3): 9000000
VioletCM (AU): 1000000

- most numbers are from channel strip XML.
- While the new Sand 3 is 9k, Diamond 3 is just 300000...
- I didn't run any tests but sometimes my DAW is very slow, irresponsive, or even crashing
- I always use Diamond 3! ?

My main questions are if I should try to change Diamond 3 for 9k rate conversion or starting to think about 44.1 from now on...?

Thanks
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