
#31
@
Gregg
I'm a big fan of Output products, but the sticker shock was strong on this one!
"FYI- we were the first music company to offer full returns on our products, no questions asked - a trend that's starting to make way across the industry."
It is a legal requirement under distance selling rules that you give people a 14 day no questions asked return policy. If you don't inform them of this right clearly, then they get a further 12 months. You're not offering your customers anything extra or over and above, all you're doing is informing people of a pre-existing legal consumer right. Check Native Instruments, Ableton etc and they all have this clearly listed for years in their terms and conditions.
https://www.native-instruments.com/e...onditions-inc/
I'm a big fan of Output products, but the sticker shock was strong on this one!
"FYI- we were the first music company to offer full returns on our products, no questions asked - a trend that's starting to make way across the industry."
It is a legal requirement under distance selling rules that you give people a 14 day no questions asked return policy. If you don't inform them of this right clearly, then they get a further 12 months. You're not offering your customers anything extra or over and above, all you're doing is informing people of a pre-existing legal consumer right. Check Native Instruments, Ableton etc and they all have this clearly listed for years in their terms and conditions.
https://www.native-instruments.com/e...onditions-inc/