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Antelope Discrete 4 Interface for $899 Audio Interfaces
Old 2 weeks ago
  #541
Gear Addict
 

I still have no idea why people insist on putting themselves through this much hassle, for any product.

Sure they make products with some of the best aesthetics in the business, and they make solid interfaces, when they work, but the negative aspects of doing business with AA just don't seem to be worth it, when there are countless other, decent and sometimes better products from manufacturers who do more than the bare minimum. I'm sorry, but if I'm spending premium money on something, I expect a premium experience. There's no way I'm shelling out $2000 on an interface, then have to spend countless hours trying to get the damned thing to function properly; time is money and I expect to get my money's worth!

Give your money to companies who deserve it! I don't own any AA products, but I was damn close to doing so, until I started seeing all the negative feedback from users, about the products and their support, and I'm happy I dodged that bullet. If I owned an AA product and was experiencing some of the issues you guys are facing, I couldn't in good conscience recommend them to anyone.

I've seen Antelope ignore their users here, time and time again, and sometimes when they respond, it's with the most arrogance I've seen from any company, short of Steven Slate's. When there are companies like RME, Motu, Audient, UAD, Apogee, Presonus...I can go on; I just don't see any reason to be fighting behind AA and their products. And that's exactly what it seems like users are constantly doing; fighting to get their products to work...fighting to get some support. It's your money; you guys can do whatever you want I guess, but please, try to save yourself from the stress and hassle; you guys don't need to be going through this. AA doesn't seem to listen to words, so let your money do the talking for you; maybe then, they'll listen.
Old 2 weeks ago
  #542
Quote:
Originally Posted by VenVile View Post
I still have no idea why people insist on putting themselves through this much hassle, for any product.

Sure they make products with some of the best aesthetics in the business, and they make solid interfaces, when they work, but the negative aspects of doing business with AA just don't seem to be worth it, when there are countless other, decent and sometimes better products from manufacturers who do more than the bare minimum. I'm sorry, but if I'm spending premium money on something, I expect a premium experience. There's no way I'm shelling out $2000 on an interface, then have to spend countless hours trying to get the damned thing to function properly; time is money and I expect to get my money's worth!

Give your money to companies who deserve it! I don't own any AA products, but I was damn close to doing so, until I started seeing all the negative feedback from users, about the products and their support, and I'm happy I dodged that bullet. If I owned an AA product and was experiencing some of the issues you guys are facing, I couldn't in good conscience recommend them to anyone.

I've seen Antelope ignore their users here, time and time again, and sometimes when they respond, it's with the most arrogance I've seen from any company, short of Steven Slate's. When there are companies like RME, Motu, Audient, UAD, Apogee, Presonus...I can go on; I just don't see any reason to be fighting behind AA and their products. And that's exactly what it seems like users are constantly doing; fighting to get their products to work...fighting to get some support. It's your money; you guys can do whatever you want I guess, but please, try to save yourself from the stress and hassle; you guys don't need to be going through this. AA doesn't seem to listen to words, so let your money do the talking for you; maybe then, they'll listen.
This is the realest post i've seen in a long time
Old 2 weeks ago
  #543
Lives for gear
 

I guess I have been lucky. I have the Discrete 8 and it has worked perfectly on Windows 10.
Old 2 weeks ago
  #544
Lives for gear
 

Quote:
Originally Posted by pw2005 View Post
I guess I have been lucky. I have the Discrete 8 and it has worked perfectly on Windows 10.
As a fast interface with good preamps and great converters the D4 has worked fine, well worth the $700. However, the Control Panel has been the source of unreliability for me. Not having access the AFX removes allot of value and if I bought the Ultimate AFX bundle with it I would be upset. I will not upgrade the AFX bundle until/if they fix the Control Panel reliability.

I am not running the latest OSX, I am on 10.12.6. I'll back up my system tomorrow and put the Control panel through a 4hr session to see if that has an effect on the reliability issues. I will also refrain from using the iOS app, I suspect that may have something to do with the issue. If I am still having issues toward the end of the week I will contact support. If they can't fix it I think I will flip it for a no hassle, uber fast, albeit less sexy, Quantum interface.
Old 2 weeks ago
  #545
Gear Nut
Quote:
Originally Posted by Esla View Post
Antelope, I lost connection to Control Panel again mid-session. Please please please fix these stability issues. I should be able to run control panel for several hours without rebooting my Mac Pro.
Hello,

We are sorry to hear that you have stability issues between your Device and your control panel.
May I ask you to open a support ticket at support.antelopeaudio.com so we can troubleshoot your problem.

Thank you,
Alex
Old 1 week ago
  #546
Lives for gear
 

Quote:
Originally Posted by alexiliev83 View Post
Hello,

We are sorry to hear that you have stability issues between your Device and your control panel.
May I ask you to open a support ticket at support.antelopeaudio.com so we can troubleshoot your problem.

Thank you,
Alex
Thank you for the reply! I will contact CS if I have to but it turns out I have had some luck since updating OSX.

After updating my OSX I have not had a drop. I have had 3 long sessions over three days and I didn't even need to restart my Macbook to get the launcher to recognize the D4 between sessions. I don't think OSX 10.12 should have been an issue but I hope it was. I am going to bring the iOS controller app back into the mix to see if that was causing the issues with drops. I often kill Bluetooth and WiFi to save on CPU and disturbances during sessions, if the iOS app checks out I will test these next. Then I will consider the issue resolved.

Should I experience full access to Control panel even if I am not connected to the internet or does there need to be an internet connection for it to work?
Old 6 days ago
  #547
Here for the gear
 

I will chime in here. I haven't read this intire thread so I'm not positive if this has been said but here I go. I purchased the discrete 8 and mic modelling system two weeks ago. I have had allot of issues getting it to work with my mac via USB and thunderbolt. Hours and hours of online support via chat and remote. It was not a pleasurable experience. That being said, aside from one AA service representative being just a little more condescending then was called for, they have been very helpful. My unit seems to be working fine now and I am very pleased with the audio quality and flow of the whole system. I do not wish to go with another interface as I have inversted a great deal of time so far getting to learn everything. My concern is the reliability and support over time. I'm sure many of you, myself included expect to purchase a unit of this caliber and price point and have it for at least 10 years before having to upgrade. It AA is to make these issues right with their paying customers, rebuild lost confidence and restore company image, I hope for everyone's sake they do not abandon users of this system. There have been too many issues thus far and those of us who have invested in their products deserve continued improvement and support. Before releasing some MKII version of the discrete or pumping out some new batch of rock solid interfaces. We expect our units to function as advertised. I wish to continue using my AA products for years to come as I'm sure we all do. Sorry for the rant but I needed to say it.
Old 6 days ago
  #548
Lives for gear
 

I am glad to report I have had a week of smooth operation with zero drop outs from control panel. As far as I can tell the only things that have changed are my version of OSX and that I make sure to close all 4 antelope programs that run to get D4 control panel running.

Currently my only issue with Antelope and D4 is the annoying insanity that requires you to launch 3 programs and close 4 to turn your Control panel on and off. Please Antelope, after you get D4 operating at spec (AFX2DAW) address this issue. Literally no other system besides Antelope requires this ridiculousness.
Old 6 days ago
  #549
Lives for gear
 

@Gage200

What was it that was giving ou issues? It may help others.
Old 6 days ago
  #550
Here for the gear
 

Quote:
Originally Posted by Esla View Post
@Gage200

What was it that was giving ou issues? It may help others.
I've had to do a Goldenboot a few times because the control panel could not recognize the device. Each time it would get stuck on goldenboot and I would have to use another computer in order to reset the device and download the launcher to update the software. This after countlessly unplugging and plugging in the device. Also the control panel software seems buggy at times, flickering when I try to change mic models or resizing the panel itself.

I'll admit that there were also a few issues that involved me not having the proper routing but to be fair the online user manual was of little help trying to figure everything out on my own.

I truly do love this box and all of its features, I just wish it wasn't such a headache to get working properly. That being said, I choose to remain confident that everything will run smoother in the next few months. It is a fairly new product after all.
Old 6 days ago
  #551
Lives for gear
 

Quote:
Originally Posted by Gage200 View Post
I've had to do a Goldenboot a few times because the control panel could not recognize the device. Each time it would get stuck on goldenboot and I would have to use another computer in order to reset the device and download the launcher to update the software. This after countlessly unplugging and plugging in the device. Also the control panel software seems buggy at times, flickering when I try to change mic models or resizing the panel itself.

I'll admit that there were also a few issues that involved me not having the proper routing but to be fair the online user manual was of little help trying to figure everything out on my own.

I truly do love this box and all of its features, I just wish it wasn't such a headache to get working properly. That being said, I choose to remain confident that everything will run smoother in the next few months. It is a fairly new product after all.
I have decided to keep it also, but I’m waiting for AFX2DAW and at least a month of uninterrupted reliability before I upgrade the plug package. I love the passive EQ and Tape Machine for warming up cold synth patches. My bass sounds great through the preamps, really great! I dig the impressor and 160 too.

I’m starting to think closing all 4 Antelope programs at the end of each session has more to do with reliable Control Panel startup than updating my OSX. Hopefully Antelope smiths this out to where we only have to open and close 1 program. The Antelope server program is only killable via activity monitor to my knowledge ...supper annoying, and seeinghow there is no need for antelope to monitor my computer while not using their software I think it is rather privacy invasive.
Old 6 days ago
  #552
Gear Head
 
urbanopolis's Avatar
 

I just picked up the D4 a couple days ago. Had it up and going in a few hours. I haven't had any reliability or software glitches as of yet. As far as the launcher server being open all the time, I launch the control panel and the close the launcher and the control panel stays open for me so it appears to me the antelopelauncher is closed, at least it is in the dock as well. Maybe I am wrong.

Haven't had a chance to use it with TB as I need an adaptor (2 to 3) but works fine with usb.

The biggest problem so far for me is that using the Auraverb while tracking has horrible latency. I am assuming it is the USB and it will change when I go TB.
But as it is it is unusable. Am I missing something here?

joe
Old 5 days ago
  #553
Gear Nut
Quote:
Originally Posted by Esla View Post
The Antelope server program is only killable via activity monitor to my knowledge ...supper annoying, and seeinghow there is no need for antelope to monitor my computer while not using their software I think it is rather privacy invasive.
Hello Esla,

The Antelope audio Server Manager does not have anything related to scanning or seeing your computer. The manager server and processes is only related to the network visibility of your device into your internal network.

Best Regards,
AA Technical Support
Old 5 days ago
  #554
Gear Nut
Quote:
Originally Posted by urbanopolis View Post
The biggest problem so far for me is that using the Auraverb while tracking has horrible latency. I am assuming it is the USB and it will change when I go TB.
But as it is it is unusable. Am I missing something here?

joe
Hi Joe,

Can we have some more info regarding your routing scenario and how you use your Auraverb.
Which DAW are you using? Also is the auraverb used as an insert FX?

Best Regards,
AA Tech Support
Old 5 days ago
  #555
Lives for gear
 

Quote:
Originally Posted by alexiliev83 View Post
Hello Esla,

The Antelope audio Server Manager does not have anything related to scanning or seeing your computer. The manager server and processes is only related to the network visibility of your device into your internal network.

Best Regards,
AA Technical Support
Thank you for clearing that up!

Could you all set it up to close when the visible programs close? Twice, I have caught my unattended computer with no visible Antelope programs open and no hardware connected, heating up with the fans running at full speed. I only know the Antelopeserver program exists because I opened activity monitor to see what was causing my system to ramp up unprovoked and found Antelopeserver was running at near 200%.

This was before my OSX update and 4 Antelope program shutdown routine after each session. I have used audio interfaces from 6 other companies and never been forced to close 4 programs per session nor have I ever caught hidden programs running hot unprovoked. I love your hardware and software but find each concern to be worrying design flaws, please consider addressing them. It would be encouraging to hear a response to these concerns.

FWIW
Who ever made the passive EQ plugin deserves a pat on the back, it is my new favorite, just makes stuff effortlessly warm and goewy.

Last edited by Esla; 5 days ago at 01:19 PM..
Old 5 days ago
  #556
Gear Nut
Quote:
Originally Posted by Esla View Post
Thank you for clearing that up!

Could you all set it up to close when the visible programs close? Twice, I have caught my unattended computer with no visible Antelope programs open and no hardware connected, heating up with the fans running at full speed. I only know the Antelopeserver program exists because I opened activity monitor to see what was causing my system to ramp up unprovoked and found Antelopeserver was running at near 200%.

This was before my OSX update and 4 Antelope program shutdown routine after each session. I have used audio interfaces from 6 other companies and never been forced to close 4 programs per session nor have I ever caught hidden programs running hot unprovoked. I love your hardware and software but find each concern to be worrying design flaws, please consider addressing them. It would be encouraging to hear a response to these concerns.
Hello,

Can you please make sure that your Management server has been updated to the latest version? you can do that by clicking on Administration and then check for new updates.

Best Regards,
AA Tech team
Old 5 days ago
  #557
Gear Head
 
urbanopolis's Avatar
 

Quote:
Originally Posted by alexiliev83 View Post
Hi Joe,

Can we have some more info regarding your routing scenario and how you use your Auraverb.
Which DAW are you using? Also is the auraverb used as an insert FX?

Best Regards,
AA Tech Support

I did not think I could use the Auraverb as an insert effect on the basic discrete 4. Am I?

Nonetheless, I have figured it out. For some reason the Auraverb Late Ref Delay level was quite high. Turned it down and everything is so much better.

thanks
Old 5 days ago
  #558
Lives for gear
 

Quote:
Originally Posted by alexiliev83 View Post
Hello,

Can you please make sure that your Management server has been updated to the latest version? you can do that by clicking on Administration and then check for new updates.

Best Regards,
AA Tech team

My version is 1.4.8, when I click on “Check for updates” nothing happens.
Old 5 days ago
  #559
Quote:
Originally Posted by Gage200 View Post
I will chime in here. I haven't read this intire thread so I'm not positive if this has been said but here I go. I purchased the discrete 8 and mic modelling system two weeks ago. I have had allot of issues getting it to work with my mac via USB and thunderbolt. Hours and hours of online support via chat and remote. It was not a pleasurable experience. That being said, aside from one AA service representative being just a little more condescending then was called for, they have been very helpful. My unit seems to be working fine now and I am very pleased with the audio quality and flow of the whole system. I do not wish to go with another interface as I have inversted a great deal of time so far getting to learn everything. My concern is the reliability and support over time. I'm sure many of you, myself included expect to purchase a unit of this caliber and price point and have it for at least 10 years before having to upgrade. It AA is to make these issues right with their paying customers, rebuild lost confidence and restore company image, I hope for everyone's sake they do not abandon users of this system. There have been too many issues thus far and those of us who have invested in their products deserve continued improvement and support. Before releasing some MKII version of the discrete or pumping out some new batch of rock solid interfaces. We expect our units to function as advertised. I wish to continue using my AA products for years to come as I'm sure we all do. Sorry for the rant but I needed to say it.
The only brands you can expect support within 10 years of buying are metric halo and RME.
Old 5 days ago
  #560
Gear Nut
Quote:
Originally Posted by Esla View Post
My version is 1.4.8, when I click on “Check for updates” nothing happens.
Hello Esla,

In order to prevent this discussion from unnecessary troubleshooting spam, I will kindly advise you to contact our support. Your case will need further investigation.

Please feel free to contact us at your convenience :

support.antelopeaudio.com

Best Regards,
AA Support Team
Old 4 days ago
  #561
For antelopes sake, I really hope they get things figured out.
Old 3 days ago
  #562
Gear Head
 
urbanopolis's Avatar
 

I must be lucky. My discrete works and sounds very nice. Perhaps because I just got it and a lot of the earlier issues have been sorted out. I am not an Antelope shill and this is my first product of theirs.

It did take a few hours understanding the control panel software and proper set up but nothing near as frustrating as I had heard. Mostly getting to know a new GUI and interface especially coming from something totally different.

Haven't used the thunderbolt yet but USB is working well.

Only things to note so fare are:


1. While using USB do not plug or unplug any other usb device or it will freeze your computer.

2. I wish there was some output metering on the device itself. No big deal at all though

3. The guitar amp models (stand alone) sound just god awful and are unusable. When teamed with a cabinet sim they are better but lose so much volume. Again, I don't much care as I didn't buy it for the amps.

4. A proper manual should be included.

5. upgrade pack for the D4 is still overpriced for me ($300) as you only get 2 more tracks to use them on and 12 more instances.

A bonus feature for me in a pinch I can use the 4 stereo headphones out to send 4 different stereo submixes from my DAW to my Studer for summing. Certainly not ideal using them this way but I have tried it and it works great.

so far so good.

Last edited by urbanopolis; 3 days ago at 06:19 PM..
Old 3 days ago
  #563
Lives for gear
 

Quote:
Originally Posted by alexiliev83 View Post
Hello Esla,

In order to prevent this discussion from unnecessary troubleshooting spam, I will kindly advise you to contact our support. Your case will need further investigation.

Please feel free to contact us at your convenience :

support.antelopeaudio.com

Best Regards,
AA Support Team
Not sure why I would start a ticket now, seems I fixed the issue with my updates and systematic start and shutdown procedures. Unless my reported Antelopeserver version isn’t up to date...is it?

My only issue now is the unique and potentially problematic startup and shut down requirements. Respectfully, it does not seem like robust engineering. In all my experience with equipment tethered to computers, (literally 100s of devices some decades old), I have never had to open an intstaller then launcher then finally reach the control panel. Then reverse the procedure while also shutting down the background server program. Launches and shutdowns should be reduced to single commands.

This is not to say I don’t like the product, now that it is working properly I am extremely happy! I just find the launching and shutdown annoying and am a ways out from being 100% confident previous issues won’t come back. If they do I will contact support.
Old 3 days ago
  #564
Here for the gear
 

@alexiliev83 Where do we stand on the native plugins please ?

I don't care for another "it's coming" Last time you wouldn't disclose a release date for the preamps and they came out (great tools btw) 2 weeks later. Now, can you give a realistic windows for the first plugins and a bit more info about your strategy (free / not free, number, etc).

Thanks
Old 3 days ago
  #565
Quote:
Originally Posted by Sonictronic View Post
@alexiliev83 Where do we stand on the native plugins please ?

I don't care for another "it's coming" Last time you wouldn't disclose a release date for the preamps and they came out (great tools btw) 2 weeks later. Now, can you give a realistic windows for the first plugins and a bit more info about your strategy (free / not free, number, etc).

Thanks
I bet it's going be awhile. The afx2daw isn't even out yet.
Old 3 days ago
  #566
Gear Head
 
urbanopolis's Avatar
 

Quote:
Originally Posted by Esla View Post
Not sure why I would start a ticket now, seems I fixed the issue with my updates and systematic start and shutdown procedures. Unless my reported Antelopeserver version isn’t up to date...is it?

My only issue now is the unique and potentially problematic startup and shut down requirements. Respectfully, it does not seem like robust engineering. In all my experience with equipment tethered to computers, (literally 100s of devices some decades old), I have never had to open an intstaller then launcher then finally reach the control panel. Then reverse the procedure while also shutting down the background server program. Launches and shutdowns should be reduced to single commands.

This is not to say I don’t like the product, now that it is working properly I am extremely happy! I just find the launching and shutdown annoying and am a ways out from being 100% confident previous issues won’t come back. If they do I will contact support.
Not sure why you have to open the installer every time? I have my AntelopeLauncher in my mac dock. I open it, select the control panel, it opens and I'm done. I close the launcher and the panel stays open. yours doesn't work like that?
Old 3 days ago
  #567
Lives for gear
 

Quote:
Originally Posted by urbanopolis View Post
Not sure why you have to open the installer every time? I have my AntelopeLauncher in my mac dock. I open it, select the control panel, it opens and I'm done. I close the launcher and the panel stays open. yours doesn't work like that?
Kind of, the installer opens when I open the launcher. I can’t open the Launcher with out the installer starting up. Does that not happen for you?

...maybe I will start a ticket.

Every time I launch Control Panel there are 3 visible Antelope programs running and then the Antelopesever background program. The Installer isn’t in my dock but appears on the desktop and needs to be ejected.

Regardless though, Control Panel would be more convenient and perhaps more robust if independent. I say “perhaps” more robust because I haven’t had stability issues for over a week now since OSX update. Seems I am enjoying reliable operation with no hiccups after 6 sessions!
Old 3 days ago
  #568
Lives for gear
 

Quote:
Originally Posted by Sonictronic View Post
@alexiliev83 Where do we stand on the native plugins please ?

I don't care for another "it's coming" Last time you wouldn't disclose a release date for the preamps and they came out (great tools btw) 2 weeks later. Now, can you give a realistic windows for the first plugins and a bit more info about your strategy (free / not free, number, etc).

Thanks
I’m curious where I would find native plugs useful after AFX2DAW is released. How do you plan on using them that wouldn’t be more efficient running through the FPGA?

Maybe if I want to mix on the couch or during a layover I’d appreciate them...

Edit: actually, that sounds like something I would do.
Old 3 days ago
  #569
Quote:
Originally Posted by Esla View Post
I’m curious where I would find native plugs useful after AFX2DAW is released. How do you plan on using them that wouldn’t be more efficient running through the FPGA?

Maybe if I want to mix on the couch or during a layover I’d appreciate them...

Edit: actually, that sounds like something I would do.
Well for starters(and probably the biggest one) USB users like myself who haven't yet made the jump to thunderbolt. Afx2daw only works over a TB connection. Usb 2 is just not fast enough.
Old 3 days ago
  #570
Gear Head
 
urbanopolis's Avatar
 

Quote:
Originally Posted by Esla View Post
Kind of, the installer opens when I open the launcher. I can’t open the Launcher with out the installer starting up. Does that not happen for you?

...maybe I will start a ticket.

Every time I launch Control Panel there are 3 visible Antelope programs running and then the Antelopesever background program. The Installer isn’t in my dock but appears on the desktop and needs to be ejected.

Regardless though, Control Panel would be more convenient and perhaps more robust if independent. I say “perhaps” more robust because I haven’t had stability issues for over a week now since OSX update. Seems I am enjoying reliable operation with no hiccups after 6 sessions!
No it doesn't. I actually can open the control panel from my dock as well and it just opens the panel only. No launcher or installer. 1 click

Sometimes I open the launcher first to see if there is any new updates, the open the panel from there. 2 steps

But, I never get the installer opening again.

Did you trash the installer off your desktop after installing?

I'm sure you probably tried everything but just asking.
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