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Antelope Debuts new Zen Studio Plus w/Thunderbolt & FX
Old 3 weeks ago
  #151
Quote:
Originally Posted by Sam Antelope Audio View Post
Hi!

I am very sorry that you encountered those issues.

I would like to find a solution to this right away, I'll contact you via a personal message, as I will need your email/phone number to check your cases with our technical support and proceed with the possible solutions from there.
Sam,
I got your PM and responded but haven't heard back. Just wanted to make sure you saw it.
Old 3 weeks ago
  #152
Gear Head
 
Sam Antelope Audio's Avatar
 

Quote:
Originally Posted by groselicain View Post
Sam,
I got your PM and responded but haven't heard back. Just wanted to make sure you saw it.
Hi!

I got back to you, let's continue there.
Old 2 weeks ago
  #153
Quote:
Originally Posted by Sam Antelope Audio View Post
Hi!

All of you deserve an explanation as to why these decisions were taken. The Zen Studio+ is an interface that all of us at Antelope love greatly. And the fact that it is now discontinued is backed by a lot of factors that we had to consider.

In order to fix our mistakes, we have to start somewhere. That's how the decision for discontinuing the Zen Studio+ came, to put our work force into new products, new features with which we don't repeat the same pattern was the approach that we chose and as an Antelope employee, seeing everything that's happening at our main HQ every day, I can tell you that we are doing better and better. All of this takes time, we won't magically be mistake-free and do everything right, but we are putting all of our effort towards that.

I understand that you are end users and that isn't something that should reflect on you in any way. I am an end user myself and I walk in your shoes even though I am an employee at the same time. You won't get AFX2DAW, but we never announced it for the Zen Studio+, so I am okay with not getting it (being an end user), since I never expected it for this device by following the information that our company provided. You still get 80% of the whole library of effects that we offer and the new effects were released quite recently, compared to the release date of the product. The latest effects - I get it, it's a bummer that you won't get them, 4 effects, but still pretty cool ones. Cancelling features that are planned late after a product release happens quite often with all hardware/software companies, due to many different reasons (technical difficulties, lack of interest, etc.).

By saying all of that, I want to say that we hear you, we understand you and we are sorry for our past mistakes, we are moving onto a new timeline and we will do things differently. The Zen Studio+ is not dead, it works - we just won't manufacture it anymore.
What's truly baffling about this explanation is that an older interface, one that presumably has the same mistakes built into it is receiving updates and new features while the Zen Studio+ is discontinued.
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