The No.1 Website for Pro Audio
SSL announced new plugin for Duende
Old 4th May 2007
  #241
Gear Head
 

I've followed this discussion since day 1 and to me this boils down to SSL honoring the early adaptors, especially with all the problems that have been. Setting the price low initially would've been a way of saying sorry guys, but here's a little something to make it up to you.

If it's the transient designer stuff in the drum strip you're after you can get the native version of the Sony Oxford Transient Modular for less than the Drumstrip
Old 4th May 2007
  #242
Lives for gear
 

exchange rates make foreign currencys higher/lower, but don´t affect the local currency.

that´s a fact.
Old 4th May 2007
  #243
Here for the gear
 

Quote:
Originally Posted by replicant View Post

If it's the transient designer stuff in the drum strip you're after you can get the native version of the Sony Oxford Transient Modular for less than the Drumstrip
that is interesting! Not only that, Sony also know how to treat their customers - just found this too:

In a special promotional bonus, Sonnox (the new brand name for all Sony Oxford plug-ins) will include a free Oxford Transient Modulator Plug-in with each custom bundle purchased between April 16 and May 31, 2007

soz don't know how to 'quote' it properly. but I jus grabbed this from Streetwater website
Old 4th May 2007
  #244
Gear Maniac
 
DWINC's Avatar
 

Quote:
Originally Posted by spencer the rove View Post
that is interesting! Not only that, Sony also know how to treat their customers - just found this too:

In a special promotional bonus, Sonnox (the new brand name for all Sony Oxford plug-ins) will include a free Oxford Transient Modulator Plug-in with each custom bundle purchased between April 16 and May 31, 2007

soz don't know how to 'quote' it properly. but I jus grabbed this from Streetwater website
You know how SSL treats customers? By using the e-mail address you have submitted because of a complaint about the Drumstrip/ Duende thing (about this thread) for SPAMMING my mailbox about their great new plugin, drumstriptutttutttutttutttutt

SSL IS BLIND !!!! There are no emoticons available over here to show how pissed off I REALLY am. They have a POOR customer support.

I will check Sony out too!
Old 4th May 2007
  #245
Gear Maniac
 
DWINC's Avatar
 

Quote:
Originally Posted by spencer the rove View Post
that is interesting! Not only that, Sony also know how to treat their customers - just found this too:

In a special promotional bonus, Sonnox (the new brand name for all Sony Oxford plug-ins) will include a free Oxford Transient Modulator Plug-in with each custom bundle purchased between April 16 and May 31, 2007

soz don't know how to 'quote' it properly. but I jus grabbed this from Streetwater website
Hey Spencer, just checked it out. What do you mean by the custom bundles? I can't see that on the Sweetwater link? Found the transient plugin though.

Thanks!
Old 4th May 2007
  #246
I haven't used the Sony Transient plug yet. Sounds interesting. Does it sound similar to what Drumstrip was offering.
Old 4th May 2007
  #247
ten
Gear Maniac
 

The Sony transient plug is only similar to the transient section of the Drumstrip. It doesnt contain any frequency enhancers or compressor.

Saying that though it is a much more configurable transient plug with additional options for manipulating the sound. Very nice little plug like all of the Sony Oxford stuff and very minimal cpu %.

tom
Old 4th May 2007
  #248
Gear Head
 

Quote:
Originally Posted by elambo View Post
I haven't used the Sony Transient plug yet. Sounds interesting. Does it sound similar to what Drumstrip was offering.
Not the full box of Drumstrip, but to me it would seem as if the Transient Designer and LMC are the two things that offers something unique. Gate, Lo Shelf and Hi Shelf you can achieve with what's already in the Duende ChannelStrip.

The Sony Oxford stuff is excellent, and it's great that they finally coming out as native plug-ins with a fair price, and as stated earlier if you buy two of their other plug-ins you get the TransMod for free during May
Old 9th May 2007
  #249
Gear Maniac
 

Quote:
Originally Posted by [email protected] View Post
Crazy exchange rates over the last few months on the US$ and Japanese Yen meant that we had to re-assess. This has also led to an increase in the US List prices recently. It is our policy wherever possible maintain parity in world-wide pricing, and I personally think is right for all of our clients.

I still believe that Drumstrip represents great value for money thumbsup
Why does this mean the UK price being more than 50% higher than the originally touted £129?
I run a record label - I have reduced my sterling prices to my Japanese distributor due to the strong pound (and he greatly appreciates the goodwill). If I told my UK distributor that prices were rising because of Yen and dollar fluctuations, I can tell you there wouldn't be room where he'd tell me to stick my CDs...

Nice Mr Brown just dropped SSL's corporation tax by 2 %age points - will that be reflected in the price too?

The Duende is new ground to SSL, they need to be building a solid customer core. That's not what I'm sensing here.

I'll still probably buy the damn drumstrip though...
Old 16th May 2007
  #250
Quote:
Originally Posted by divingduck View Post
The Duende is new ground to SSL, they need to be building a solid customer core. That's not what I'm sensing here.

I'll still probably buy the damn drumstrip though...
I agree with the first sentence above, but can't go for the 2nd. At one point I was about to buy Drumstrip for each of the 5 Duendes in my studio but lately I haven't even been using the eq and compressor Duende ships with. There's such a sour feeling from the lost intro price that I've subconsciously started steering away from the whole product.
Old 16th May 2007
  #251
ten
Gear Maniac
 

I sold mine because of it.

Drumstrip is not bad but its nothing you cant do with a chain of other plugs. Also with the new URS chan strip coming out thats rumored to sound pretty **** hot, the Duende and its ****ty customer relations went to some dude on ebay..........adios!!!!

tom
Old 22nd May 2007
  #252
Gear Maniac
 

Quote:
Originally Posted by elambo View Post
I agree with the first sentence above, but can't go for the 2nd. At one point I was about to buy Drumstrip for each of the 5 Duendes in my studio but lately I haven't even been using the eq and compressor Duende ships with. There's such a sour feeling from the lost intro price that I've subconsciously started steering away from the whole product.
I think I won't be buying it... I'm not good enough at mixing drums yet for something to take some of the required skill away and I don't mind saving 200 quid.
Maybe when there's 4 or 5 more plugs for duende they'll offer bundle prices; to make early purchasers even more sick.... or maybe 200 is the early price, and it'll go up to 300 next month (any jobs going in marketing at SSL?)
Old 24th May 2007
  #253
Quote:
Originally Posted by divingduck View Post
Maybe when there's 4 or 5 more plugs for duende they'll offer bundle prices; to make early purchasers even more sick.... or maybe 200 is the early price, and it'll go up to 300 next month (any jobs going in marketing at SSL?)
I wouldn't count on an improved situation at SSL as far as Duende is concerned...

I have one that won't stop clicking regardless of what I try. I've tried everything. 7 times.

Another Duende died while I was updating the firmware. It lost communication halfway through the process and now the Mac doesn't recognize it anymore. I called SSL here in the States and they told me that all tech support issues relating to Duende are not supported by humans, that we customers must use the online FAQ for assistance. This came directly from the President.

They're screwing me, so I'll be returning the favor. I'm on a mission now to convert as many people as possible OFF of Duende and to tell all would-be customers just how they'll be treated if they make the mistake of buying a Duende.

Sad. Best plugin eq and compressor I've ever used / worst customer service I've every received.
Old 24th May 2007
  #254
Lives for gear
 
jumpnyc's Avatar
 

because of this and many other issues with compliance, I ended up buying the Waves version. Sorry SSL.
Old 7th July 2007
  #255
Quote:
Originally Posted by barryjohns View Post
I just wish they'd have a driver that made 1 Duende work. I had to return mine after days of total frustration.
Had same problem - never did get it going.
Old 7th July 2007
  #256
Lives for gear
 

Quote:
Originally Posted by elambo View Post
Sad. Best plugin eq and compressor I've ever used / worst customer service I've every received.
Coming from an engineer who owns 5 Duendes, this does not inspire confidence. Between the problems with Duende and the Alphalink converters, it looks like SSL will be taking a hit on it's reputation. They really need to test these things further before they're released, or maybe build them better in the first place. Rebranded Sydec converters and clicking DSP boxes that they can't fix...

And to think I almost bought both of them.

This being their first foray into project-level digital gear, I guess it's a lesson to learn. I'd suggest refunding the people who are having problems first of all. Then I'd figure out the quality control and driver issues. Things like power supplies and filtering that you wouldn't think make a difference with digital actually do sometimes. Using cheap components is asking for trouble.
Old 8th July 2007
  #257
Quote:
Originally Posted by jdunn View Post
This being their first foray into project-level digital gear, I guess it's a lesson to learn. I'd suggest refunding the people who are having problems first of all. Then I'd figure out the quality control and driver issues. Things like power supplies and filtering that you wouldn't think make a difference with digital actually do sometimes. Using cheap components is asking for trouble.
As the world's top engineers are now using plugins on a normal basis, and Duende (sonically) is the best of them, I'd hesitate to call it project-level, but I'd also hate to be misinterpreted of as a supporter of this product which has caused me more trouble than anything else in the studio. So I guess I'd say that Duende's sonics are pro-level, but indeed their implementation is project-level, at best.

Since my past posts, I've now given each computer that uses Duende its own PCI firewire card dedicated to Duende and the situation is only slightly better. Still plenty of clicking and popping and SSL has all but abandoned their presence in the "we'll fix it" department. Often, the ONLY fix is to delete ProTools preferences and restart. A royal pain-in-the-ass!
Old 8th July 2007
  #258
Lives for gear
 

Quote:
Originally Posted by elambo View Post
As the world's top engineers are now using plugins on a normal basis, and Duende (sonically) is the best of them
Yeah apparently it sounds great. I do hope they get it working properly. I'd still consider one if they get the reliability issues sorted out.
Old 8th July 2007
  #259
sounds great? how can sound great if the clicks are part of duende's sound?
Old 8th July 2007
  #260
Solid State Logic
 
Jim@SSL's Avatar
 

We're still here. Solving some of these issues with Duende has been a major priority for us, and we have an upcoming release that we think will be a pretty significant step forward.

Don't think we've forgotten you!!!

And BTW, we have a new product specialist in the LA office. We have been a man short on the US team for a few months so the UK office have had to step in on some of the support issues. Timezones unfortunately can play havoc with offering the level of service that our customers are used to receiving...

A number of users have posted saying some of our more recent sofwtare releases have made quite a difference for them, and we intend to continue this trend.
Old 8th July 2007
  #261
Quote:
Originally Posted by [email protected] View Post
We're still here. Solving some of these issues with Duende has been a major priority for us, and we have an upcoming release that we think will be a pretty significant step forward.

Don't think we've forgotten you!!!

And BTW, we have a new product specialist in the LA office. We have been a man short on the US team for a few months so the UK office have had to step in on some of the support issues. Timezones unfortunately can play havoc with offering the level of service that our customers are used to receiving...

A number of users have posted saying some of our more recent sofwtare releases have made quite a difference for them, and we intend to continue this trend.
Old 8th July 2007
  #262
Quote:
Originally Posted by [email protected] View Post
We're still here. Solving some of these issues with Duende has been a major priority for us, and we have an upcoming release that we think will be a pretty significant step forward.

A number of users have posted saying some of our more recent sofwtare releases have made quite a difference for them, and we intend to continue this trend.
Jim what that means? mean that are less clicks and crashes?
I think the Duende owners and the guys like me that have interest in the product wants a product that works great without ANY bugs, crashes and clicks.
I am very surprised that after all this time SSL was not able to fix the problem....I fear is a hardware problem, some bad DSP election or chip... etc.....I never saw program o plug in that never worked good since the release and after so many months.

I am not bashing here..I heard Duende and want to buy it...but all my friends that bought Duende and the GS guys are concerned about the clicks and issues.
Old 8th July 2007
  #263
Gear Head
 
muzikhead's Avatar
 

the first few versions of UAD-1 were a nightmare too. constant crashes. Same hardware today - rock solid. PowerCore FireWire - Same story.
Don't think it has anything to do with hardware, at least not something they can't fix with a firmware update.
Personally, Duende v2.0 was a no go for me, so I'm back to 1.5. As long as I keep my buffer at 1024 things are relatively smooth (up to a point...). just enough to make it on the tracks I really need it on.
I'm not trying to cover SSL's ass here, just saying I rather take what I have right now (In its category, the sound is by far the best I get from a plug-in) then nothing at all. YMMV.

Looking forward for the next update...
Old 8th July 2007
  #264
Lives for gear
 
Silver Sonya's Avatar
 

whoa

This thread is very scary for prospective customers.

Particularly scary for me: someone saying they turned to Waves for better customer support. Waves and customer support is an oxymoron.

-- c
Old 8th July 2007
  #265
Quote:
Originally Posted by muzikhead View Post
right now (In its category, the sound is by far the best I get from a plug-in) then nothing at all. YMMV.

.
Well that is why I am interested on Duende! but once is working 100% bugs free to at least 95% of the people!
Old 8th July 2007
  #266
Lives for gear
 

Look forward to the next update. It might only give me 8 solid instances @ 96K but I can't pull it out of my system. Love the sound, hate the hell.
Old 8th July 2007
  #267
Solid State Logic
 
Jim@SSL's Avatar
 

I'll take all of the bashing as long as it is from personal experience as opposed to hearsay and "friend of a friend" experiences. Where we have not lived up to our own standards we are fighting to get there.

Not wanting at all to shuffle blame, I was working for TC when the Powercore was introduced and dealt with the time it took for that to become "mature" technology as a previous poster mentions. Duende has exhibited far fewer issues than my time then.

I can categorically state that there are no issues whatsoever with the hardware platform. Absolutely none. The hardware failure rate on Duende is incredibly low, as with our other products.

Where do the problems lie? Keeping up with OS changes, dealing with the different implementation of VST and AU within all of the DAW environments (you would be surprised how many people implement these standard techologies in different ways), trying to master bandwidth within a vast array of systems, and things software related.

It is really disappointing for us to read that people are having negative experiences with Duende. We are completely focussed on getting EVERYBODYS systems up and running as well as the thousands of satisfied Duende users out there (and believe me, there are thousands).

If we didn't care and were not trying to address things would I be here saying so? I'm not posting for the sake of marketing or "toe-ing the company line" here, and would not say things were going forwards unless they really were (as those of you who've seen me posting before will know).

If it's not working for you now, or hasn't worked for you in the past, there is still something to be gained from another look at Duende in the coming months.
Old 8th July 2007
  #268
Lives for gear
 
manthe's Avatar
 

As long as I stay at 48k and 512 samples and up, I usually don't have issues. Mine can get a little weird at 96k and/or 256 or 128 samples.

What I'm REALLY hoping is that SSL comes back to earth WRT pricing on their additional plugs!!! $400 for Drumstrip
Old 8th July 2007
  #269
Lives for gear
 

Jim, I believe SSL is trying to work this out. Firewire's a bitch. To think that a company doesn't care about the success of a product in the field simply doesn't make sense. Taking the steps to increase support hear in N America is a start. I really look forward to a Duende that engourages me to buy a 2nd and cascade them.
There are many frustrated owners who like me love the unit but wish our systems could return to their solid operation. Then there are users that are done right pissed.
I think we as Duende users should try and do whatever we can to accelerate the process. It would be nice if SSL would initiate a simply database we could not only contribute to but have access to. Maybe a serious effort on GS or Mixbuss to get all the users on the same page as far as systems and hardware. Seems a lot of users are in the dark with very little info. Your posts are what I look to for info. That seems to be it. Very little seems to change on the Duende page or Mixbuss.
-K
Old 8th July 2007
  #270
Lives for gear
 
T_R_S's Avatar
Quote:
Originally Posted by AMIEL View Post
sounds great? how can sound great if the clicks are part of duende's sound?
Very true!
LOL!

A Former DUENDE OWNER ...
Post Reply

Welcome to the Gearslutz Pro Audio Community!

Registration benefits include:
  • The ability to reply to and create new discussions
  • Access to members-only giveaways & competitions
  • Interact with VIP industry experts in our guest Q&As
  • Access to members-only sub forum discussions
  • Access to members-only Chat Room
  • Get INSTANT ACCESS to the world's best private pro audio Classifieds for only USD $20/year
  • Promote your eBay auctions and Reverb.com listings for free
  • Remove this message!
You need an account to post a reply. Create a username and password below and an account will be created and your post entered.


 
 
Slide to join now Processing…
Thread Tools
Search this Thread
Search this Thread:

Advanced Search
Forum Jump
Forum Jump