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-   -   DAD Poor Service Levels / Support (https://www.gearslutz.com/board/post-production-forum/1320968-dad-poor-service-levels-support.html)

TheWorkRoom 5th August 2020 08:11 AM

DAD Poor Service Levels / Support
 
So we installed a DAD Mom controller in Feb, between March and June we have been in lockdown and the controller had zero use.

The TB button on the controller has failed...

Emailed DAD - 27th July reporting the issue
Emailed DAD - 29th July following up, since no response
Email from DAD - 30th (Jan Lykke) stating they can ship me a button, which will need to be soldered in.
Emailed DAD - 30th July asking if opening the unit will void warranty?
Emailed DAD - 4th August following up, since no response

Anyone else having issues with DAD?

For what its worth, we also had serious delays in getting the initial unit shipped to us, it arrived 3 weeks late.

Emailed [email protected] again today... still nothing

TheWorkRoom 11th August 2020 01:18 PM

Myself and the local agent chased Jan Lykke again to, via email and multiple telephone calls... NOTHING....

Is anyone else experiencing this poor service?

quadraphonics 11th August 2020 02:33 PM

No. They have been very easy to deal with on my end.

Randall


Quote:

Originally Posted by TheWorkRoom (Post 14908571)
Myself and the local agent chased Jan Lykke again to, via email and multiple telephone calls... NOTHING....

Is anyone else experiencing this poor service?


dr.sound 11th August 2020 05:01 PM

Stephen,
I have had nothing but outstanding relationship to DAD since I own both a DAD AX32 and a DX32. I personally emailed my two contacts there and made them aware of your multiple posts both here and the DUC.

TheWorkRoom 12th August 2020 06:03 AM

Thanks Marti & Randall,

Jan contacted me yesterday and we are now in the process of trying to resolve the matter. Thanks for the assistance.

I do love their products, unfortunately for me reaching them has just been painful... maybe I’m just unlucky.

kosmokrator 14th August 2020 09:06 AM

Just for the record, I also have only positive things to say about DAD support and Jan especially.

Plush 19th August 2020 10:41 PM

Your experience is typical of the man. He does not respond.
Seek other contacts there.

dr.sound 20th August 2020 05:59 AM

Quote:

Originally Posted by Plush (Post 14924253)
Your experience is typical of the man. He does not respond.
Seek other contacts there.

Sorry "Plush" but that is not an accurate statement.
I sent him an email mentioning Stephen's issues and he immediately
got back to me and then reached out to Stephen.

Plush 20th August 2020 03:29 PM

I am a DAD customer here. My contact and support experience has been poor here. That's my report.