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-   -   eLicenser trouble (https://www.gearslutz.com/board/steinberg-cubase-nuendo/1292672-elicenser-trouble.html)

zephonic 28th December 2019 08:30 AM

eLicenser trouble
 
Rhe last couple of months the eLicenser has been acting up, and it’s gotten progressively worse. Ste8nberg USA Support believes it’s a failing USB key and to make sure I’ve ordered a new one, but it seems odd to me. First of all, how does a USB key fail? And second, the License Control Center scans and finds all licenses and runs maintenance just fine.

The prompts mention missing Cubase Artist license, but I never had that anyway.

It’s all just very odd. eLicenser has been by far the biggest troublemaker in my setup. Has anybody else experienced similar problems?

BT64 28th December 2019 11:56 AM

How acting up? What error are you getting?
What software are you trying to use, what's your setup?

FroggySlut 29th December 2019 12:42 AM

I can confirm that it is indeed the e-licencer acting up, as strange as it may sound. I was having the same symptoms as you..Cubase Artist licence.. After buying a new usb key, troubles went away. ( my other key was quite old).


Quote:

Originally Posted by zephonic (Post 14409658)
Rhe last couple of months the eLicenser has been acting up, and it’s gotten progressively worse. Ste8nberg USA Support believes it’s a failing USB key and to make sure I’ve ordered a new one, but it seems odd to me. First of all, how does a USB key fail? And second, the License Control Center scans and finds all licenses and runs maintenance just fine.

The prompts mention missing Cubase Artist license, but I never had that anyway.

It’s all just very odd. eLicenser has been by far the biggest troublemaker in my setup. Has anybody else experienced similar problems?


thedberg 30th December 2019 06:22 PM

Quote:

Originally Posted by zephonic (Post 14409658)
First of all, how does a USB key fail?

Like everything else in the universe a USB dongle can, end eventually will, fail. Gear can't be trusted. If it's crucial backups are always needed.

BIG BUDDHA 24th January 2020 06:19 AM

i just upgraded to Cubase 10.5 and wavelab 10.

bloody eLicenser wouldnt work after the upgrade.

maintenance said everything was good. licence good etc etc...

program refused to boot for almost 3 weeks.

replaced the USB key and everything works fine.

Buddha

zephonic 24th January 2020 06:29 AM

Yes, my problems are gone now that I’ve transferred all licenses onto the new USB key.

BIG BUDDHA 24th January 2020 06:37 AM

2 Attachment(s)
some extra info regarding eLicenser failure on Mac

this info should be shaired.

Buddha

BIG BUDDHA 24th January 2020 06:38 AM

having read the above i see why so many are having issues regarding the program refusing to open.

Buddha