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DAD Poor Service Levels / Support
Old 5th August 2020
  #1
Gear Nut
 

DAD Poor Service Levels / Support

So we installed a DAD Mom controller in Feb, between March and June we have been in lockdown and the controller had zero use.

The TB button on the controller has failed...

Emailed DAD - 27th July reporting the issue
Emailed DAD - 29th July following up, since no response
Email from DAD - 30th (Jan Lykke) stating they can ship me a button, which will need to be soldered in.
Emailed DAD - 30th July asking if opening the unit will void warranty?
Emailed DAD - 4th August following up, since no response

Anyone else having issues with DAD?

For what its worth, we also had serious delays in getting the initial unit shipped to us, it arrived 3 weeks late.

Emailed jan.lykke[email protected] again today... still nothing

Last edited by TheWorkRoom; 7th August 2020 at 06:42 AM.. Reason: Update
Old 11th August 2020
  #2
Gear Nut
 

Myself and the local agent chased Jan Lykke again to, via email and multiple telephone calls... NOTHING....

Is anyone else experiencing this poor service?
Old 11th August 2020
  #3
Lives for gear
 

No. They have been very easy to deal with on my end.

Randall


Quote:
Originally Posted by TheWorkRoom View Post
Myself and the local agent chased Jan Lykke again to, via email and multiple telephone calls... NOTHING....

Is anyone else experiencing this poor service?
Old 11th August 2020
  #4
Lives for gear
 
dr.sound's Avatar
 

Stephen,
I have had nothing but outstanding relationship to DAD since I own both a DAD AX32 and a DX32. I personally emailed my two contacts there and made them aware of your multiple posts both here and the DUC.
Old 12th August 2020
  #5
Gear Nut
 

Thanks Marti & Randall,

Jan contacted me yesterday and we are now in the process of trying to resolve the matter. Thanks for the assistance.

I do love their products, unfortunately for me reaching them has just been painful... maybe I’m just unlucky.
Old 14th August 2020
  #6
Lives for gear
 

Just for the record, I also have only positive things to say about DAD support and Jan especially.
Old 19th August 2020
  #7
Lives for gear
 
Plush's Avatar
Your experience is typical of the man. He does not respond.
Seek other contacts there.
Old 20th August 2020
  #8
Lives for gear
 
dr.sound's Avatar
 

Quote:
Originally Posted by Plush View Post
Your experience is typical of the man. He does not respond.
Seek other contacts there.
Sorry "Plush" but that is not an accurate statement.
I sent him an email mentioning Stephen's issues and he immediately
got back to me and then reached out to Stephen.
Old 20th August 2020
  #9
Lives for gear
 
Plush's Avatar
I am a DAD customer here. My contact and support experience has been poor here. That's my report.
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