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Registered NEW Apollo Twin MKII on same account as my Twin USB
Old 2 weeks ago
  #1
Here for the gear
 

Registered NEW Apollo Twin MKII on same account as my Twin USB

Hello. I just received a new Apollo Twin MKII (Thunderbolt) today, and I went to go register this device on my existing UA account. I am currently in the process of selling my older Apollo Twin USB (Windows), along with the plugins tied to that device. When I registered this new Apollo Twin MKII, it put the MKII on the same 'System' as the Twin USB. Which now means, the plugins have been combined. So if I were to sell my Twin USB to someone else, it is now going to transfer ALL the plugins, including the ones I just registered with my MKII.

Is there any way to undo this? I literally JUST registered this device TODAY (August 1, 2019). I did not know that the devices would combine. I thought the devices would be separate on my account, in which I would be able to manage their associated plugins separately.

Thanks for any help.

Update: After UA de-registered the device for me, I was able to register it again under a different account. All is fine now!
Old 2 weeks ago
  #2
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bgood's Avatar
You’ll have to reach out to UA to sort that out... good reminder to read FAQs and manuals before blindly installing stuff
Old 2 weeks ago
  #3
Here for the gear
 

Quote:
Originally Posted by bgood View Post
You’ll have to reach out to UA to sort that out... good reminder to read FAQs and manuals before blindly installing stuff
Yeah, I'll reach out to UA tomorrow. Thanks
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