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Apogee Duet (Firewire) Unrecognizable! Audio Interfaces
Old 9th March 2015
  #1
Gear Nut
 
MadridKid's Avatar
 

Apogee Duet (Firewire) Unrecognizable!

Hey guys,

I just bought an Apogee Duet, and I've downloaded several driver versions, but none of them work! The duet continues to have a blinking "out" LED, and my macbook pro doesn't recognize it

Help!
Old 9th March 2015
  #2
Lives for gear
 

Sorry to read about the problem with your Duet! Our Tech Support team could help you troubleshoot the issue. You can reach them through our Support Portal:
http://www.apogeedigital.com/support/contact-support
or by phone:
+1 310.584.9394 x300
Old 9th March 2015
  #3
Gear Nut
 
MadridKid's Avatar
 

Quote:
Originally Posted by DonSpacht View Post
Sorry to read about the problem with your Duet! Our Tech Support team could help you troubleshoot the issue. You can reach them through our Support Portal:
Product Registration & Technical Support - Apogee Electronics
or by phone:
+1 310.584.9394 x300
Tried calling... Nobody picks up after 20 mins.

Tried online... Nothin'
Old 9th March 2015
  #4
Lives for gear
 

Do you have a Ticket #? Email it to me, I'll make sure it came through OK and follow up on it. Mondays are always the longest line for the phone queue, sorry about the wait!
Old 9th March 2015
  #5
Gear Nut
 
MadridKid's Avatar
 

Quote:
Originally Posted by DonSpacht View Post
Do you have a Ticket #? Email it to me, I'll make sure it came through OK and follow up on it. Mondays are always the longest line for the phone queue, sorry about the wait!
Sent! Thank you very much, Don
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