Steven Slate Drums forum shut down.
Old 4th December 2013
  #1
Gear interested
 

Thread Starter
Steven Slate Drums forum shut down.

Hmmmmm. I realize it became a spam fest over there, but really? Seems odd to forgo a support forum on your signature product. Or I'm I crazy? Is SSD a thing of the past now that Slate Digital is making so many stand-out products?
Old 4th December 2013
  #2
Slate Pro Audio / Slate Digital
 
Steven Slate's Avatar
 

I decided to do this for a few reasons:

- No matter how many things we added to the forum, it was spam central
- Too many customers were using the forum as a support base and then getting frustrated, since we have an official support system
- Very few users were using it, likely due to the spam problems
- We were compromising our actual support system due to the fact that our support techs were always on the forums too

I plan to offer a better FAQ, more video tutorials, and more focus on actual support so that we can offer our customers a better service. Hopefully you will all agree that this was a good decision.

Cheers,
Steven
Old 4th December 2013
  #3
Lives for gear
 
jrhager84's Avatar
 

Took a two second look over there, and bounced out. Good call, slate.

Sent from my SAMSUNG-SGH-I337
Old 5th December 2013
  #4
Gear interested
 

Thread Starter
Thanks Steven! Even though I'll miss the heyday of the forum, it's still great to know that I can post a comment on gearslutz and get a direct response from the man himself! Keep up the great work!
Old 5th December 2013
  #5
Lives for gear
 

I wish SS just had one website with everything on it.
Some products are on both some aren't. A consolidated site would save time and frustration.
Old 5th December 2013
  #6
Slate Pro Audio / Slate Digital
 
Steven Slate's Avatar
 

Well, the issue with two websites is that there are two companies, with two different carts, etc. The reason we put TRIGGER in the Slate store is because many people don't understand that in order to get TRIGGER you have to go to the SSD page.. and thought we discontinued the product. So we do keep it there. If you want to buy TRIGGER and an SD product, you still have to check out twice, so it's a bit of a burden, but I see no good solutions.

Cheers,
Steven
Old 5th December 2013
  #7
Gear Addict
Just purchased SSD4 Custom (great price point for guys like me who wanna try something before shelling out a wad of cash)

I've been researching the following question "Does SSD4 have a problem with crashing DAWs (Logic X & Studio One so far) in OS X Mavericks?"

The links of this search all lead to <drum roll> the forums you had to take down. I've tried setting up a support ticket but that system doesn't wanna take my email for some reason. I even tried calling lol.

So Mr Slate, could you please answer my question, please?

If this crashing issue can be resolved I am so gonna spend more $$$ with you cuz' based on what I am hearing with this Custom version...WOW!!!
Old 6th December 2013
  #8
Gear Head
 

How long does it generally take for a response to a support ticket?

I have an issue registering VCC and submitted a ticket on Monday, but haven't heard a peep yet...

Thanks
Eric
Old 6th December 2013
  #9
Slate Pro Audio / Slate Digital
 
Steven Slate's Avatar
 

SSD4 should work in Mavericks fine. Support is a bit backed up from Black Friday but is getting back to square, thanks for your patience. Customer support is our top priority.

Cheers,
Steven
Old 6th December 2013
  #10
Gear Head
 

Quote:
Originally Posted by Steven Slate View Post
Support is a bit backed up from Black Friday but is getting back to square, thanks for your patience. Customer support is our top priority.

Cheers,
Steven
As soon as I posted this I got a reply and am now up and running! Thanks so much for the help!

E
Old 6th December 2013
  #11
Gear Addict
Quote:
Originally Posted by Steven Slate View Post
SSD4 should work in Mavericks fine. Support is a bit backed up from Black Friday but is getting back to square, thanks for your patience. Customer support is our top priority.

Cheers,
Steven
Thanks, for the info, Steven. Looking forward to purchasing EX very soon. Peace
Old 6th December 2013
  #12
Gear Head
 
DRC Music's Avatar
 

Quote:
Originally Posted by Steven Slate View Post
SSD4 should work in Mavericks fine. Support is a bit backed up from Black Friday but is getting back to square, thanks for your patience. Customer support is our top priority.

Cheers,
Steven
The VST works fine in Mavericks BUT the AU crashes constantly in Logic 10 and VEPro 5 for me. I have been dead in the water since upgrading. Fresh install of OS X 10.9 does not help at all :(
Old 31st December 2013
  #13
Gear nut
 

I would love a tutorial on how to correctly map a variety of different grooves purchased from a number of different sources into the SSD Grooves folder. Thanks for all the great products Steven, and wishing y'all a happy new year!
Old 31st December 2013
  #14
Slate Pro Audio / Slate Digital
 
Steven Slate's Avatar
 

Hi Min7sharp5, there should be a video on this here:
Videos - Steven Slate Drums

Bottom right, Map Converter Tutorial.

Cheers,
Steven
Old 31st December 2013
  #15
TNM
Lives for gear
Quote:
Originally Posted by Steven Slate View Post
I decided to do this for a few reasons:

- No matter how many things we added to the forum, it was spam central
- Too many customers were using the forum as a support base and then getting frustrated, since we have an official support system
- Very few users were using it, likely due to the spam problems
- We were compromising our actual support system due to the fact that our support techs were always on the forums too

I plan to offer a better FAQ, more video tutorials, and more focus on actual support so that we can offer our customers a better service. Hopefully you will all agree that this was a good decision.

Cheers,
Steven
Has gearslutz ever considered adding an area for company forums? i am note sure but i think that would be a great place to have an official slate forum, and the forum is already robust and mostly spam free, as well as a brilliant general member base.
Old 31st December 2013
  #16
lxm
Gear Addict
 

Quote:
Originally Posted by Steven Slate View Post

I plan to offer a better FAQ, more video tutorials, and more focus on actual support so that we can offer our customers a better service. Hopefully you will all agree that this was a good decision.

Cheers,
Steven
Defiantly the way to go IMO.
Old 31st December 2013
  #17
Gear Head
 
Delitzsch's Avatar
 

Quote:
Originally Posted by Steven Slate View Post
- Too many customers were using the forum as a support base
Case in point, you've already handled two support issues in this thread heh
Old 1st January 2014
  #18
TNM
Lives for gear
Ahhh i see, so you prefer NOT using the forums for support. Please disregard my suggestion then. Sorry i didn't read thoroughly enough.

I was so used to it at KVR as many devs have their *official* support forums there, but now i am gone from there, and i always wondered if it would be a good idea here.
Old 1st January 2014
  #19
Gear Maniac
 

Quote:
Originally Posted by Steven Slate View Post
If you want to buy TRIGGER and an SD product, you still have to check out twice, so it's a bit of a burden, but I see no good solutions.

Cheers,
Steven
Sell Trigger to Yellow Matter.
Old 3rd January 2014
  #20
Gear Head
 
DRC Music's Avatar
 

I asked a support question MONDAY... now its Friday and still nothing

Ticket # 3116-WHKL-4090
Old 4th January 2014
  #21
Slate Pro Audio / Slate Digital
 
Steven Slate's Avatar
 

That's an odd case DRC, sending the ticket to support.

Cheers,
Steven
Old 28th January 2015
  #22
Gear interested
 

Quote:
Originally Posted by Steven Slate View Post
That's an odd case DRC, sending the ticket to support.

Cheers,
Steven
. Hello Mr Slate, could you direct me to your latest support resource for SSD Platinum 4 Drums? Thanks.
Old 28th January 2015
  #23
Gear Addict
 
cprompt's Avatar
 

Old 28th January 2015
  #24
Gear interested
 

Thank you!!
Old 29th January 2015
  #25
Gear interested
 

Old 15th April 2015
  #26
Gear interested
 

Slate Trigger

I have Slate Triggers and absolutely love them. But, I wish SS would release some new snare samples that are higher pitch. I realize that they can be tuned up, But tuning much higher than the original sample makes them not sound natural. Hopefully something in the near future?
Old 16th April 2015
  #27
Gear Addict
 
swartzfeger's Avatar
 

Quote:
Originally Posted by Mumby View Post
I have Slate Triggers and absolutely love them. But, I wish SS would release some new snare samples that are higher pitch. I realize that they can be tuned up, But tuning much higher than the original sample makes them not sound natural. Hopefully something in the near future?
Me? I'd like to hear some more 'processed' kits from Steven, specifically glitched/trashed sounds... not heavy-like for IDM, etc, but something more appropriate for pop, singer/songwriter etc.

Something similar to what Steven has on his own site (fastlane studios VCC demo):

Steven Slate Digital
Old 16th April 2015
  #28
Slate Pro Audio / Slate Digital
 
Steven Slate's Avatar
 

For higher snares check out the piccolo (snare 19?). Also, the Terry Date pack has some high pitched snares.

Cheers,
Steven
Old 18th April 2015
  #29
Gear interested
 

Slate Trigger

For Slate drums snares, I have Trigger2 Deluxe, Deluxe Full. There is no snare 19. Is that in a different pack that maybe I'm unaware of?
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