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Waves Mercury upgrade problem
Old 18th October 2013
Gear Addict

Waves Mercury upgrade problem

I recently purchased an upgrade from Platinum to Mercury. When I am attempting to upgrade, I get an ERROR: Platinum license not present. The iLok containing the Platinum bundle is inserted in the computer, and both iLok license manager and Waves license manager are running on the machine. The target USB drive is also inserted in the computer.

What is the step that I am messing up? I think the problem is that the WLM doesn't see the iLok, but I am at a loss on how to get it to do so...
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