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MBox 2 USB socket light / 'unable to locate Digidesign hardware' on Mac OS X Lion DAW Software
Old 22nd April 2012
Gear interested

MBox 2 USB socket light / 'unable to locate Digidesign hardware' on Mac OS X Lion


I wonder if someone could help me please.

I have just bought a new MacBook Pro 13 (with Intel CPU), and I'm trying to set up my MBox 2, which came with Pro Tools 8 LE (m-powered).

I'm getting the error message: "Unable to locate Digidesign hardware. Make sure your hardware is connected and turned on. Click "Ok" when the hardware is ready."

The USB light on the MBox 2 does not light up, although the other lights are on as normal.

I know this is a widely-encountered issue, and I think it is because this software is not compatible with OS X Lion but I have tried several things so far to isolate the problem:

1) Have connected the MBox 2 to my Dell Window 7 laptop using the SAME USB cable and it works perfectly (suggesting the USB cable is okay and the USB socket on the MBox 2 is okay).

2) Have tried installing the software and drivers from the Installation CD which came with the MBox 2 onto my MacBook three times, in case there was a problem with the installation. This is the same Installation CD I used to install them onto my Dell laptop which did work using the MBox and Pro Tools 8 LE setup (which suggests that the problem is either with the contents of the CD not being compatible or up to date for the MacBook Pro 13 / OS X Lion 10.7.03, or that there is another problem I need to address with one of these three devices/components)

3) I have installed the later drivers for Pro Tools 9 (I believe it was for 9.0.6), although I don’t own the Pro Tools 9 software, so this is a newer driver being applied to my Pro Tools 8 LE software. After I did this, the MBox 2’s USB light DID come on!

But… when I then tried to open Pro Tools 8 LE, I got an error: “CRITICAL ERROR - PRO TOOLS NEED TO BE REINITIALIZED” Then when I rebooted, each time I opened Pro Tools it said: "Pro Tools LE 8 has shut down unexpectedly. Please retry…”

Could someone tell me if my set up is compatible please? Can a MacBook Pro 13 running OS X Lion 10.07.03 ever operate with a MBox 2 and Pro Tools LE 8?

If so, what do I need to do in order to resolve this - is it simply that I need to power on the devices in a specific order? Or do I need to update the drivers (if so which ones and where do I get them?) or do I need to change something else (again, if so please could you tell me what you think it could be?).

I'm new to using such equipment so if you can be as specific as possible and provide links to places to find the solutions that would be fantastic.

Just to add that upgrading to Pro Tools 9 or 10 is the last resort due to the cost involved as I’ve read that it would cost $599 to upgrade which I can’t really afford.

Thanks very much for your help!
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