Humble request for ideas here. Perhaps I haven't searched extensively enough, but I just can't seem to find anything on this issue.
I've got the Artist Series Mix, Control, and Transport (all black Avid versions I just purchased directly from them last month) using PT 9.0.6 on OSX 10.7.2. In each of the other pieces of software I've set up custom softkeys for, everything works fine.
In Pro Tools only, all of the units function normally for a few seconds...then the Transport goes dark, the motors on the Control's faders start making noise, and all of my softkeys disappear, instead showing up as though nothing has been set up for Pro Tools.
The screen on the Control and Transport shows "Pro Tools 9Mac" as the selected application, but it functions as though Pro Tools is a totally unrecognized program with no Eucon support.
PT has Eucon enabled, cables are all plugged in securely, life is good otherwise. This doesn't happen with any other software but Pro Tools. Has anyone else experienced this issue, or have a thread that I just haven't found in my searches that's already covered this?
Have you tried deleting protools eucon prefs ?
Sometimes when I have issues, deleting the plist-file helps.
I use most of the time logic, don't know if pro tools has a plist file especially for eucon controllers. Logic does.
Sometimes it gets corrupted in some sort of way. Maybe you can seaerch in that direction ?