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Contact Steinberg to resell Cubase 5
Old 2nd September 2011
  #1
Here for the gear
 

Contact Steinberg to resell Cubase 5

So I'm going to sell C5 this weekend. Whats the best way to contact Cubase and whats the transfer license?
Old 2nd September 2011
  #2
I would correspond via email.
Old 3rd September 2011
  #3
Lives for gear
 
stella645's Avatar
 

EDIT...sorry previously posted some not quite correct info.

According to the forum at Steinberg there is supposed to be a resale wizard on the site but it's been down for a couple weeks!!
So you'll have to try contacting support through your MySteinberg account....there are no direct mail addresses posted for support. There are phone numbers (depending which country you are in) so you might be better calling them if you can.
Old 3rd September 2011
  #4
Here for the gear
 

Hello,

1. When you sell your copy of Cubase together with the dongle to somebody, then please login into your mySteinberg account and delete the registration of the dongle by yourself, so the new owner can register the USB key with the Cubase license.

2. Should you have more licenses on your USB key and you want tto sell only Cubase: a) Get in contact with the buyer and connect your and his USB dongle to the computer and transfer the license from your to his dongle with help of the eLicenser Control Center. No unregistration is needed. b) Buy an empty USB dongle and transfer the license on it and send the dongle together with the software to the buyer. No unregistration needed.

Please contact our support department by email when you should have more questions. Our email address info (at) steinberg (dot) de

Cheers,

Chris
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