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HELP, hard drive failure, what to do...
Old 2nd September 2011
  #1
Gear Maniac
 
Xaque's Avatar
 

HELP, hard drive failure, what to do...

I have a Lacie Quadra drive that has all of a sudden died(maybe). not sure at all how to approach it but if i can't get it back i may be out of a months work, not to mention have some very angry clients.

Out of nowhere(not after moving it or anything) my drive isn't showing up. I turned off my computer this morning, and turned it back on tonight and it wouldn't work. It still boots up when plugged in but does not appear in any way. I hear the drive spin up and then do it's normal startup sort of sounds but nothing else happens at all. I've tried USB, firewire, esata, and no luck. I have 3 VITAL projects for work on it that i don't have current backups of. What i'm trying to find out is if there's any chance it's a simple problem with the enclosure and the drive is still okay. I'

ve had other drive die before but they all either failed to spin up anymore or made strange sounds. This one appeared to be just fine. I can easily open the enclosure and use the drive like a normal SATA drive to try but wanted to ask first if it's a possibility.


and on a very related topic...anybody know good data recovery specialists in the san francisco bay area?
Old 2nd September 2011
  #2
AB3
Lives for gear
 

Are you on a PC? If so, DO NOT run checkdisk or diskcheck type programs - it may totally kill it.
You can run various data recover programs.
Assuming you have a PC with XP or Windows 7, does it show up in computer management?
I was recently able to save abuot 270 gb worth of material on a drive. But I had to buy some programs offered on the internet until I found one that works. Many of these programs are free -at least to the point of showing you what files can be recovered - then if you pay the fee - it will let you actually recover those files.
And whatever you do - do not try to write anything on the drive.
That is my 2 cents.
Old 2nd September 2011
  #3
Here for the gear
 

not sure this is the appropriate step for your scenario, but thought I'd throw it out there...

Save a Failed Hard Drive in Your Freezer, Redux
Old 2nd September 2011
  #4
Gear Maniac
 
Xaque's Avatar
 

Thanks for replies so far. just to be clear, no it's not showing up in disk management or device manager. This us what gave me the idea to bypass the lacie interface and rip the drive out. I will say though the computers I plugged it in to DO click for a moment when I attach it. Don't know if that is good our bad sign...
Old 2nd September 2011
  #5
Gear Maniac
 
Xaque's Avatar
 

Update: I removed the drive from the lacie enclosure with ease(turns out it was a seagate barracuda, which means it'll be the 3rd such drive to fail me). It has the same problem as before when plugged directly to the motherboard. It spins up just fine but the computer actually hangs for a good 2 minutes on boot with an error code (5A) that i translated to "Resetting PATA/SATA bus and all devices". I then can eventually get to cmos/etc but the drive does not show up. Am I headed to full on data recovery or does anybody have any further ideas?
Old 2nd September 2011
  #6
I would now send the drive up specialist data recovery if the data is that important that you'll lose a months work. It will be expensive, but hopefully less than a months pay!
Old 2nd September 2011
  #7
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gussyg2007's Avatar
Quote:
Originally Posted by sprshkr386 View Post
not sure this is the appropriate step for your scenario, but thought I'd throw it out there...

Save a Failed Hard Drive in Your Freezer, Redux
might try this, i have a HD that sounds like it's typing
Old 2nd September 2011
  #8
Lives for gear
 

The only thing a freezer will cure is stiction (where the head atomically welds itself to the platter. Just doesnt happen much anymore.

I used to work for a drive manufacturer 15years ago and they used to use a freezer or just in despiration as a last gasp slam the drive on the workbench and IF it started up then strip all the data off as fast as they could. Again, stiction doesnt happen much anymore the way they design drives now as the heads park automatically on a landing pad off the platter on powerdown.

Needless to say, if you have paying clients you should have been backing up regularly!!!!
Old 3rd September 2011
  #9
Gear Maniac
 
Xaque's Avatar
 

Just an update on this, it was sent to HardDrive911 today and they already ran diagnostics on it to determine it is in fact a physical not logical problem with the drive :(

So hopefully, after $1290 and a week or so I'll have the data back. Otherwise i'm pretty much **** out of luck. Must say customer service at HardDrive911 has been nothing short of spectacular so far. I managed to continue my regular session today all the while they sent a courier out to me to pick up the drive, and got back to me with the diagnostic report within 5 hours. Communication has been excellent so far. Fingers crossed.

-zack
Old 3rd September 2011
  #10
Lives for gear
 
savyurrecords's Avatar
 

Remember, Jesus saves



...and makes incremental backups.


We have all lost some data, hopefully it was only once. Then we learned the lesson. Hope you get that data back. Not cheap that's for sure.
Old 3rd September 2011
  #11
Gear Head
 
thewonders's Avatar
 

Quote:
Originally Posted by sprshkr386 View Post
not sure this is the appropriate step for your scenario, but thought I'd throw it out there...

Save a Failed Hard Drive in Your Freezer, Redux
I have used this technique multiple times to recover data for clients. Out of a few dozen drives, only 2 or 3 failed to respond.

The only way I do it differently is that I save those little moisture-absorbing packets that come with new hard drives and I put them in the baggies with the hard drive I'm about to freeze.

But of course, you'll never need to use this technique if you have current backups.
Old 4th September 2011
  #12
Lives for gear
 

I wish you the best man. I have a fair share of experience recovering data from HDDs and I know the pressures and worries of it. Once it's not a bad physical problem, the data can usually be recovered. Also, if it the problem stems from a bad pcb board, you can replace those easily. Several sites sell them. Again, good luck!
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