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Kontakt 8 and Native Access Not Communicating
Old 13th April 2018
  #1
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Ernest Buckley's Avatar
Kontakt 8 and Native Access Not Communicating

Not sure where to post this mates but hopefully someone here has experienced this and has resolved it though I doubt it...

I just tried to install Albion I into Kontakt 8. I did the usual...

1) Opened Native Access
2) Added new serial #
3) Went into Kontakt
4) Kontakt is not seeing Albion

I contacted Spitfire, who remotely took over my computer and did the usual... trashed preferences, etc... no such luck.

According to Spitfire support, this is the second time they have had this issue in the last month. It seems that Native Access is not communicating with Kontakt. Has anyone had this experience?

The Spitfire Tech used the NI Support Tool which ran diagnostics and sent report to NI...

Last edited by Ernest Buckley; 19th April 2018 at 08:02 PM..
Old 19th April 2018
  #2
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Ernest Buckley's Avatar
Update: Problem solved thanks to Jack Beech at Spitfire who remotely resolved the problem after an hour.

A lot quicker than Native Instruments Tech Support who just got back to me today...
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