They sent me a second ultralite mk4 replacement unit- still having issues.
Then they sent me a beta driver to test out, still having issues.
not sure what to do at this point.
The frequency is so random. Sometimes it's fine for a coupled days, then it does it all the time.
There's another totally bizaare problem. When unplugging the soundcard from my computer, (2017 macbook pro), it kills all other USB functionality on the computer. touchbar, facetime camera, and all other USB devices die. Restarting computer restores it. The soundcard is the only device that does this on disconnect. It happened with both ultralite mk4s and multiple macbook pros.
I initially talked to Apple about the USB problem before I realized it was only the soundcard doing that. They replaced the logic board and top case twice, then replaced my computer. It happened on the new one and it happens on my friend's macbook pro too.
Don't know what factors are causing the audio and USB issues to occur and what exactly is the culprit but I think i'm just gonna ditch the ultralite at this point because nobody can seem to fix it and I don't wanna spend any more time on this