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Orion 32+ Users Unite!!!
Old 26th November 2016
  #1
Orion 32+ Users Unite!!!

I have been an Antelope Orion 32+ user for almost a year now and I love it. Using the Thunderbolt connection makes it a real powerhouse in particular. However, the support is sub-par and there is no user forum on the Antelope site. (Lynx has a great and responsive user forum; one of the things I miss about my Lynx Aurora 8).

I have a modest proposal that any Slutz here who are Orion 32/32+ users unite and make this thread a repository for Orion tips, how-to's, trouble-shooting guide, presets sharing and the like.
Old 26th November 2016
  #2
Lives for gear
 
Squawk's Avatar
I'm a Goliath user, but did have luck with the live chat on their website. Also the ticket system. Support was really responsive.

One thing (not really a tip) that's not documented: in the routing matrix, if you mute a channel or row, there is no way to 'unmute'. You have to reassign the channel routing.

I thought that one was a bit lame...
Seems like it would be pretty straight forward to program an unmute, and I believe it's the same routing matrix panel since the first Orion.

Anyway, I scratched my head over that one, so just thought I would share the info
Old 31st January 2017
  #3
Red face

Quote:
Originally Posted by Squawk View Post
I'm a Goliath user, but did have luck with the live chat on their website. Also the ticket system. Support was really responsive.

One thing (not really a tip) that's not documented: in the routing matrix, if you mute a channel or row, there is no way to 'unmute'. You have to reassign the channel routing.

I thought that one was a bit lame...
Seems like it would be pretty straight forward to program an unmute, and I believe it's the same routing matrix panel since the first Orion.

Anyway, I scratched my head over that one, so just thought I would share the info
Hi Squawk:

I haven't checked this thread in a while -- just super busy. Anyway, I'll revisit dealing with their support but when I last did in October, not really much follow-up. In any case, thanks for the info. I've owned quite a few interfaces through the years, including quality products from RME and Lynx, but I'm happiest with the Orion 32+. Great all around but I some reservations about their support. Hopefully as the user base grows, the official and unofficial support will get better.

Thanks for the info in your post!

Cheers,
Old 6th March 2017
  #4
Gear Head
 
Broadwood's Avatar
 

Thumbs up New Orion 32 user

Hi

I've just started with the orion, I think it's fantastic. I haven't had to use support as yet, hoping I won't need to as it seems to work out of the box but I have noticed a possible quibble.
When you connect to DAW (mines Logic X) it locks the ability to change presets. I get that and thats good. However, I notice that once locked, after a while the preset light on the unit goes out which makes me uneasy that it is changing settings mid session. Unlikely and i'm going to keep an eye on it but thought i'd mention in case anyone else has this issue.
Old 6th March 2017
  #5
Lives for gear
I'm not an Antelope user myself (considering the Zen Tour though) but I just got an email from them announcing a new remote support app.
Support now offers remote-access assistance for its customers using free remote control software. Let's see how it goes.

Antelope Audio now offersremote-access tech assistance | Antelope Audio
Old 11th May 2018
  #6
Gear Head
Too bad this didn't take off :-(
I just got my 32+
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