Wanted to share my experience with the Fast Track Ultra...
I originally purchased the interface in 2011 because the small footprint and many inputs / outputs were appealing to me for home studio use. In M-Audio's marketing material they specifically mention "works great with Macbook Pro!" I have had nothing but problems, both compatibility and hardware related.
When I began using the product, it would randomly crash my Macbook and I would be forced to do a hard restart (losing any unsaved data). This happened all the time to the point where I just stopped using it. They eventually came out with an updated driver which fixed this problem and I began using the device again. Unfortunately, if my laptop (MBP, Snow Leopard) went into sleep mode, if I turned off / on the device or if I unplugged / re-plugged the interface via USB I would have to restart my Macbook for it to recognize the device again. This was never fixed up to the very last driver deployment (2.2.2).
Because of these inconveniences, I use the interface occasionally at home. It has never been dropped, has never gotten wet - literally, it has never left my desk.
Recently (about 2 years after purchasing the device), I was using the interface to jam guitar along to songs on Spotify. I hit pause and lowered the Main Output knob all the way to take a break. When I returned and hit play again, the interface volume was on full blast with no control from the Main Output knob, nearly blowing my monitors and causing a huge disturbance to my neighbors.
I tried everything to get it working again. Installing, reinstalling drivers, different hardware and software configurations, tried it on another computer.. no luck. I looked to M-Audio for support, but they are no longer responsible for the product - all M-Audio USB interfaces are now under Avid's wing.
So, I looked to Avid for support. They require you to purchase support codes for tech support, which I refused to do. I called customer support and found that you receive one free tech support code when you register your product. With new hope, I tried registering my FTU on Avid's website, but it would not work. The registration form did not recognize the FTU as a product.
Now feeling pretty hopeless, I spent about 2 weeks on the Avid Customer Support Forum asking other users for help - with no luck. I called Tech Support to see if they could help me, but could not get through without purchasing a Support Code.
Another few weeks went by and I called customer service again, this time aggravated. Finally, the representative told me that actually, the registration link for Fast Track Ultra was not on the Avid website. He then proceeded to read me a URL like this over the phone to plug into my web browser:
http://www.productregistration.com/a...a/register-now (why is this not on the website? why couldn't he email me the link?). I was finally able to register my product and received a confirmation email that included my "1 Time Support Code" that is only good for 60 days (good thing I didn't register when I first purchased the product, huh?).
I use my Support Code to submit a Support Ticket. The first thing I get back is a request for proof of purchase. is to provide proof of purchase. Why not include this in the product registration process? It's a little insulting to ask for it after the fact.. Like you have to "double check" on me personally. I provide a copy of my receipt.
Next, I get an email from tech support asking me to provide a 4 hour window of availability that they will "try to contact me" during. Tech Support hours are 9am - 5pm, Monday - Friday. So, I have to take half a day off of work just to *hope* that I'll get a call from Avid Tech Support? You're joking right? So, I take a half day and schedule it.
During our troubleshooting meeting I'm asked to try a different USB cable. I had tried everything else the technician suggested. It was concluded by my technician that my Fast Track Ultra was a faulty piece of hardware. After all of the trouble I went through for this 5 minutes of actually talking to someone that knows about the device, I'm expecting maybe a replacement, free repair or even a discount on another device.. Something, anything! My Tech Support Technician routes me to the Repairs department for a $100 repair quote.
I realize that the Fast Track Ultra was a dud for Avid. It's obviously a poor quality product that fails pretty soon after the 1 year warranty. You find reports of this all over the Avid support forum from people who refuse to pay for tech support and are searching to find a solution. I don't blame them. After all, my product failed for absolutely no reason after 2 years of sitting on my desk with light use. Yet, after only 2 years, this $300+ piece of equipment has ceased to perform.
Any respectable company would take the responsibility for the fact that their product is of poor quality. Avid has not done this. Instead, they make it as hard as possible to contact their tech support team because they know that the end results will just aggravate the customer even more.
I will not get my product repaired. I refuse to give any more money to a company like this. I will never purchase another Avid product again. If Avid wishes to retain customer satisfaction, they need to seriously think about the way they do business. After all, we are the ones who keep them in business.