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Excellent customer support from Sebatron Single-Channel Preamps
Old 29th December 2010
  #1
Here for the gear
 

Excellent customer support from Sebatron

one of the channels on my Sebatron VMP 4000e recently dropped to about half volume and became noisy and crackly and a few weeks later died completely, this is a seven your old second hand unit so well and truly out of the 3 year warranty so expected to have to pay to get it fixed.

Living in melbourne which is where Sebatrons are made i obviously called Sebatron, the phone was answered by Sebastian and when i asked for repairs he asked me for more details about the problem and talked me through what to try to fix it.

This is the best customer service i have received and would definitely recommend Sebatron products to anyone interested.

Great sounding, well made and excellent technical support.
Old 29th December 2010
  #2
Here for the gear
 

forgot to add, the problem turned out to be the DI jack was filled with mud, insects had made a nest in there which was breaking the normaling, i only ever use the mic inputs and the occasional time i do use a DI on a pre i would go for channel one more likely than channel four which was the dead channel.
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