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the best approach to getting your money back?
Old 30th December 2004
  #1
Gear Maniac
 

the best approach to getting your money back?

I recently had a nightmare experience come full circle. After a few months of waiting for my full API 2500/8200/7600s setup to arrive, I put in the order for my patchbay so I could actually hook it all up and run the irons over everything I can. I buy a Neutrik ADC style patchbay and specify that I want it to be of the isolated variety (as my layout for the patchbay has way too many different types of connections/signalflows to me to make work in a semi normalled setup...). Anyways, I get everything togther, place the order for a custom jobbie job. It was supposed to take 4 days... I got it in three weeks later, and then had to wait an additional 4 days for TT cables. No sweat, it gives me some downtime. $1830 later, I get my patchbay. It looks puuuurty, an excellent job. As clean as you can imagine. I take it home, plug it in correctly, and blow all the fuses in my BM6's. Hit record in ProTools, nearly blow the channels bright bright reds. WHAT THE ****? yep.... you guessed it, semi normalled. I opened it up and can't find any removable jumpers, plus Ill be damned if Im gonna start cutting this thing to break the normals.

best approach?

ask for my money back?

make them replace it with what I ordered and come out of pocket?
Old 31st December 2004
  #2
Lives for gear
 
maskedman72's Avatar
 

send it back and have em give you what you ordered.
Old 31st December 2004
  #3
Lives for gear
 

Quote:
Originally posted by maskedman72
send it back and have em give you what you ordered.
Yup, find your paperwork, you had this in writing I'm sure,call them and explain (to the same sales person), fax em the paperwork, tell them to get you the right thing. They will do it if that's what you ordered.


Custom jobs sometimes go astray. They are one offs, and people misplace paperwork or misunderstand. ALWAYS get a custom order defined in writing. ALWAYS. Its best for everyone. No one wants to eat a job (like a custom patch bay).

Brad
Old 31st December 2004
  #4
Lives for gear
 
SnakeCained's Avatar
 

"This calls for a very special blend of psychology and extreme violence" -- Viv

Funnily enough I recently got expensive patch bay to dicover a manufacturing error. It was custom ordered and the only pain was waiting a week for the replacemant (boy it was a quiet week!)

Not sure how it works in posh America, sorry, Canada but in the UK we have a law about "goods being fit for the purpose for which they were sold" You want isolated you get isolated!

P.s Never worked out the other type (semi skimmed or whatever!)

Happy New Ear!
Old 31st December 2004
  #5
Lives for gear
 

Quote:
Originally posted by SnakeCained
"<SNIP>posh America<SNIP>
Have you been watching America TV again? Stop that. Its all Hollywood. We are not living as "posh" as you might think (unless we borrowed every dime the credit card banks would give us).
Brad
Old 31st December 2004
  #6
Lives for gear
 
toledo3's Avatar
 

posh America
Old 1st January 2005
  #7
Lives for gear
 

Quote:
Originally posted by toledo3
posh America
Toledo, I know it was your servants that posted for you, as you would never throw smilies around like they meant nothing. I also know that you would not rub it in the faces of those who cannot afford them that you have more than you need. Please correct these servants with a stern warning ASAP and remind them that any further use of smilies in the next week will result in a significant deduction from their incredibly large salaries. This "excessive smilie consumption" infraction is embarrassing to us all and could tip off the rest of the world that we can afford as many smilies as we feel like.

thank you.
Brad
Old 1st January 2005
  #8
Lives for gear
 

If it's not what you specified in your order, I'd get the sales person on the phone and have them replace it. It shouldn't be overly difficult and you shouldn't have resort to getting your money back.
Old 2nd January 2005
  #9
Lives for gear
Actually, in the UK they'd tell you they had to build it that way becasue you can't get the wood anymore.
Old 2nd January 2005
  #10
Lives for gear
 
toledo3's Avatar
 

Quote:
Originally posted by Brad Lunde
Toledo, I know it was your servants that posted for you, as you would never throw smilies around like they meant nothing. I also know that you would not rub it in the faces of those who cannot afford them that you have more than you need. Please correct these servants with a stern warning ASAP and remind them that any further use of smilies in the next week will result in a significant deduction from their incredibly large salaries. This "excessive smilie consumption" infraction is embarrassing to us all and could tip off the rest of the world that we can afford as many smilies as we feel like.

thank you.
Brad
Old 3rd January 2005
  #11
Lives for gear
 
Scinx's Avatar
 

By the way, we, in posh America, do indeed have the very same implied warranty of merchantability per our posh Uniform Commercial Code.

Would have never guessed a Rolls or Jag would have come anywhere but a posh country. Unless by posh we mean Dodge Neons and Ford Escorts.
Old 3rd January 2005
  #12
Gear Maniac
 

Well, they open again tomorrow. I guess we will see what happens. Thanks Guys.
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