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Aurora Audio, Unreachable, No answer on e-mails, Need spare parts! Dual-Channel Preamps
Old 5th March 2019
  #1
Here for the gear
 
Bjorn Andersson's Avatar
 

Aurora Audio, Unreachable, No answer on e-mails, Need spare parts!

Hi!

My name is Bjorn and i am a service engineer in Sweden with my own company.
I have a broken Aurora Audio GTQ2 MK III (Stereo Preamp/EQ) in my workshop.
Need some contact with Aurora Audio, but so far no luck...

Have sent several e-mail, filled out their contact form on Aurora Audio´s webpage, and even tried to phone them (answering machine).
Are Aurora Audio out of business?

I have seen Geoff Tanner posting on the Gearslutz forum not that long ago.

Any thoughts on the matter?
Please help
Old 5th March 2019
  #2
Gear Addict
 

Quote:
Originally Posted by Bjorn Andersson View Post
Hi!

My name is Bjorn and i am a service engineer in Sweden with my own company.
I have a broken Aurora Audio GTQ2 MK III (Stereo Preamp/EQ) in my workshop.
Need some contact with Aurora Audio, but so far no luck...

Have sent several e-mail, filled out their contact form on Aurora Audio´s webpage, and even tried to phone them (answering machine).
Are Aurora Audio out of business?

I have seen Geoff Tanner posting on the Gearslutz forum not that long ago.

Any thoughts on the matter?
Please help
Well he has not posted on their forum for two months either.

Did you allow for time zone difference when you called?
Did you call + 1 818-358-4328 ?

They are in North Hollywood. Know anybody in California there that could visit to see?

OTOH I see they only have TWO EMPLOYEES in the company. The flu or other problem could keep them from working for a few weeks. And then they would be backed up so answering messages may not be a priority for them.

Their web site also indicates they were very busy getting some recent device out the door.

Perhaps dealing with a larger company would be less stressful?
Old 5th March 2019
  #3
Here for the gear
 
Bjorn Andersson's Avatar
 

Hi Joe Sixpack,

Thank you for your reply (i wish Aurora Audio would be so swift to answer)
I did allow for time zone difference and i called + 1 818-358-4328.
Unfortunately i do not know anyone in California who can visit them.
I just got a e-mail from Aurora Audio´s Swedish distributor, and they have manage
to get in contact with Aurora Audio

The problem the owner of this unit is some crackling and rustling noise.
I checked the distortion (THD+N) on both channels and they are a little bit high
compared with the specification on the unit.
Around 0,48% on the left channel and 1,12% on the right channel...
Specification is 0,075%.

Kind regards,

Bjorn
Old 5th March 2019
  #4
Gear Addict
 

Quote:
Originally Posted by Bjorn Andersson View Post
Hi Joe Sixpack,

Thank you for your reply (i wish Aurora Audio would be so swift to answer)
I did allow for time zone difference and i called + 1 818-358-4328.
Unfortunately i do not know anyone in California who can visit them.
I just got a e-mail from Aurora Audio´s Swedish distributor, and they have manage
to get in contact with Aurora Audio

The problem the owner of this unit is some crackling and rustling noise.
I checked the distortion (THD+N) on both channels and they are a little bit high
compared with the specification on the unit.
Around 0,48% on the left channel and 1,12% on the right channel...
Specification is 0,075%.

Kind regards,

Bjorn
Good luck. Hopefully your Swedish distributor can get the answersand parts you need.

Hopefully they are not out of business just overworked and too busy.
But with a small company like that you are one car accident on the freeway away from being totally gone.
Old 5th March 2019
  #5
Lives for gear
 
Geoff_T's Avatar
 

Hi Bjorn

You are the unreachable one!

I responded to your email in January, and gave you copies of our tech sheets for servicing a GTQ2...

Sent to [email protected] on 22nd January

Hi Björn

I've attached several documents to help you fix it. If the crackling is both channels then the power supply would be suspect.

Monitor the 24v dc and see if you can see exceptional noise riding on it.

We can send you a replacement power supply but you might want to put an ESR meter on the power supplies electrolytic capacitors.

Check that the voltage between the yellow and blue wires on the output transformer are in the region of 1.5 to 1.7v dc and that neither transformer bobbin is dark brown.

Feel free to contact me for more information.

Best regards

Geoff

Please check your emails and spam folder



Quote:
Originally Posted by Bjorn Andersson View Post
Hi Joe Sixpack,

Thank you for your reply (i wish Aurora Audio would be so swift to answer)
I did allow for time zone difference and i called + 1 818-358-4328.
Unfortunately i do not know anyone in California who can visit them.
I just got a e-mail from Aurora Audio´s Swedish distributor, and they have manage
to get in contact with Aurora Audio

The problem the owner of this unit is some crackling and rustling noise.
I checked the distortion (THD+N) on both channels and they are a little bit high
compared with the specification on the unit.
Around 0,48% on the left channel and 1,12% on the right channel...
Specification is 0,075%.

Kind regards,

Bjorn
Old 5th March 2019
  #6
Lives for gear
 
Geoff_T's Avatar
 

I've sent the email again to the same email (confirmed) as that sent in January...
Old 5th March 2019
  #7
Here for the gear
 
Bjorn Andersson's Avatar
 

Dear forum members,

I have now been contacted by Geoff.
He sent me an e-mail on the 22:nd of january and somehow this e-mail got lost in my computer... ;-(

Thank you again Geoff for sorting this out,

Kind regards,

Bjorn
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