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Sterling Modular-Out of Business??? What Happened???
Old 5th February 2018
  #1
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Sterling Modular-Alive & Well-See Post #49

Deleted-See Post #49

Last edited by SRS; 24th February 2018 at 02:08 AM.. Reason: Deleted
Old 5th February 2018
  #2
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Similar boat here. I ordered direct last week. Never got a confirmation from them and they haven't returned phone calls or email. Phone line still gets picked up by a machine that says sterling modular. They just launched a new website last month which is not an under taking I would go through if I thought I was a few months from going under.

for what its worth on the address its listed one way on the contact page and the other way in the "reach out" section of the footer on the same page
Old 5th February 2018
  #3
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Deleted

Last edited by SRS; 24th February 2018 at 01:55 AM.. Reason: Deleted
Old 5th February 2018
  #4
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Ordered on the website. Sucks to hear about your order.
Old 5th February 2018
  #5
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I hope not...their products are way too good.
Old 5th February 2018
  #6
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I don't have any insider info but the address thing looks like a typo to me - maybe someone just put 3rd St. instead of 4th St. by mistake when they were re-designing the website (the zip code and unit number are all the same)? Of course, that doesn't account for the poor communication....
Old 5th February 2018
  #7
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Deleted

Last edited by SRS; 24th February 2018 at 01:55 AM.. Reason: Deleted
Old 5th February 2018
  #8
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If you put their address

704 E 4th St #2
Boyertown, PA 19512

in google maps you get this image which not only looks like it could be a business like Sterling Modular but is, in fact, labelled as such by Google.

Looks like the loading dock / entrance face 4th Street thus the address.
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Sterling Modular-Out of Business??? What Happened???-screen-shot-2018-02-05-10.03.41-am.png   Sterling Modular-Out of Business??? What Happened???-screen-shot-2018-02-05-9.59.10-am.png  
Old 5th February 2018
  #9
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I just called - someone answered. It appears as tho they are not OOB.

Cheers.
Old 5th February 2018
  #10
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Deleted

Last edited by SRS; 24th February 2018 at 01:55 AM.. Reason: Deleted
Old 5th February 2018
  #11
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I know that about a year ago or so they got new owners. They may be in the process of re-organizing and such.... Either way, I LOVE my Sterling desk!
Old 7th February 2018
  #12
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Deleted

Last edited by SRS; 24th February 2018 at 01:55 AM.. Reason: Deleted
Old 7th February 2018
  #13
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Quote:
Originally Posted by srs View Post
numerous calls and email from my authorized dealer and from me. Nothing.
WHY NOT CALL STERLING DIRECTLY???

I mean, isn't that a better course of action than posting on a forum?
Old 7th February 2018
  #14
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Deleted

Last edited by SRS; 24th February 2018 at 01:55 AM.. Reason: Deleted
Old 7th February 2018
  #15
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Quote:
Originally Posted by SRS View Post
Read the quote you quoted me on. I HAVE. REPEATEDLY. Crickets.
Ah, ok - Sterling is the dealer.... my bad; sorry I misunderstood.
Old 7th February 2018
  #16
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Deleted

Last edited by SRS; 24th February 2018 at 01:56 AM.. Reason: Deleted
Old 7th February 2018
  #17
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Well, color me confused.
Old 8th February 2018
  #18
Maybe the flu has them on skeleton crew.
Old 8th February 2018
  #19
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I left a VM last week...and no wonder the note to Rod went unanswered...Rod B Gon.
Old 8th February 2018
  #20
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Deleted

Last edited by SRS; 24th February 2018 at 01:56 AM.. Reason: Deleted
Old 8th February 2018
  #21
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Deleted

Last edited by SRS; 24th February 2018 at 01:56 AM.. Reason: Deleted
Old 8th February 2018
  #22
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Did you pay by credit card? Might be time to start a dispute for non delivery.
Old 8th February 2018
  #23
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Deleted

Last edited by SRS; 24th February 2018 at 01:56 AM.. Reason: Deleted
Old 8th February 2018
  #24
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IMO, you should be leaning on your dealer. Personally, I'd cancel the order. If you did that, I'm sure at that point, someone from Sterling will show back up. Have you tried rick.lawrenceAT via email. I believe he is the new owner.
Old 8th February 2018
  #25
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Deleted

Last edited by SRS; 24th February 2018 at 01:56 AM.. Reason: Deleted
Old 8th February 2018
  #26
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Quote:
Originally Posted by SRS View Post
“Sterling Modular, the most respected name in studio furniture” reputation is being severely compromised. That’s the company tag line when you call their main number. 610-369-5802 as listed on their website. Ive never got anyone to answer, nor has anyone called me back within one business day as the voice message also states. Weeks old and several calls have been unanswered and unreturned.
I just called again, and someone by the name of Rick answered. Now I am: 2 for 2 when trying to call. Why is it you are having so many issued?
Old 8th February 2018
  #27
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Deleted

Last edited by SRS; 24th February 2018 at 01:57 AM.. Reason: Deleted
Old 8th February 2018
  #28
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Quote:
Originally Posted by Jeff Hayat View Post
I just called again, and someone by the name of Rick answered. Now I am: 2 for 2 when trying to call. Why is it you are having so many issued?
I called everyday this week, got the machine every time. What did you and Rick talk about?
Old 8th February 2018
  #29
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I do not appreciate the OP slandering the company and coming on to GS with a bs post about wondering if they are out of business.

This is someone who won't rely on them self to arrange their own business.

Instead the OP I suppose felt that he could apply pressure to Sterling through GS.

I for one, know of many companies who take the first two weeks of the new year off for a break and for employees to have a break.

A totally uncalled for thread. Shameful.
Old 8th February 2018
  #30
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Oh I just won the phone lottery! . Talked to Rick seemed pleasent.
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