A couple of weeks ago I sent this email to Five Five but I still haven't gotten any answer from them so I'm asking you guys the same thing. Is there anything I can do to fix this problem and/or can you recommend a good tech guy who can repair it. Here a copy of the email.
A few of months ago I bought a 500 series X-12 from you guys and about a week ago I noticed that anything I passed through the preamp sounded thin. Sometimes when I moved the gain around it got fixed but now it does this all the time. Also, when I press the Polarity button the gain diminishes significantly. I wanted to know if there is anything I can do to fix this or If I can send it in so you guys can take a look at it.
alex, I responded to you within 30 minutes of receipt of your email. Please check your spam folder.
Also, can you send me an email directly, instead of filling out the website online form. I don't know if you mistyped your gmail email address (that's why you didn't received my response.) Your gmail address consisted of letters and numbers. Maybe you transposed some digits.