The No.1 Website for Pro Audio & Deadbeat Buyers/Sellers
Old 5th September 2019
Exclamation & Deadbeat Buyers/Sellers

What are everyones thoughts on I just had my third deadbeat buyer experience. Reverb seems to be attracting an increasingly amateur customer base. Obviously GS classifieds are one of the most pro, and eBay is the OG source.

After speaking with a [really nice] Reverb employee, it became clear, their policies favor buyers, not the sellers (who they make a commission off of). They offer a no questions asked Guitar Center type return policy. If you buy something and decide you don't want it before it ships the seller is obligated to refund the order. Even if its been taken off the market and buyer has made commitment.

In my most recent case, a kid bought an item from me on a Saturday, decided he didn't want it on a Monday, and I was obliged to refund him -- to Reverbs credit they recognized it was a mess and offered to help promote my new listing, but I had already missed out on other potential sales and wasted time preparing shipment to go out that week.

I've bought and sold a few cool things on and had mostly good experiences, but 3/5 of my last sales have been a drag. Curious if anyone else is having a similar experiences?

Old 22nd September 2019
Gear Addict

I've had a couple of times when buyers placed my items in their cart and then never paid for them. I wait a few days then send 2 messages asking for completion of the transaction. If I don't hear from them in 2 more days - I re-list it. In other words I give the benefit of the doubt that possibly something came up and they weren't literally available to complete the transaction. I may have sold 40 - 50 items on Reverb and I'd say this has happened 3 -4 times. I also typically give them a week with the item with a gentleman's agreement to refund if the item wasn't what I described. Glad I don't do it for a living.
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